Data & Technology Manager

ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.

ZEISS Vision Care is a global leader in ophthalmic lenses and solutions, combining scientific expertise, advanced technology and a deep understanding of vision to help people experience better sight and improve their quality of life.

We're looking for a Data and Technology Manager to join Carl Zeiss Vision Care UK&I in Birmingham.

Your Role

As Data and Technology Manager, you will lead the UK&I Data & Technology portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities.

You will lead a team of 7 people, including 4 direct reports, providing direction, coaching and development while ensuring the right skills and capabilities are in place to support the business.

You will also act as a senior technology partner to the UK&I business, translating business needs into effective technology solutions while working closely with Corporate IT and external technology partners.

The role of Data and Technology Manager will involve:

• Lead the UK&I technology strategy, demand pipeline and roadmap across key platforms including SAP, SAP BW and Salesforce.
• Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements.
• Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members.
• Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.
• Own service performance, governance, risk, information security, change, incident and problem management.
• Manage technology suppliers, service levels, budgets and commercial performance.
• Drive continual service improvement, automation and standardisation to improve efficiency, resilience and user experience.
• Ensure effective business continuity, disaster recovery and operational readiness across critical services.

Your Experience

You will bring:

• Experience leading IT service delivery, technology operations or product teams within a complex business environment.
• Strong people leadership experience, including coaching, development and performance management.
• A proven track record of delivering service improvement and measurable business outcomes.
• Experience managing senior stakeholders and translating business needs into practical technology solutions.
• Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.
• Experience across enterprise applications, data platforms and technology architecture.
• Understanding of information security, risk, business continuity and supplier management.
• Strong commercial awareness, including budget and cost management.
• Excellent communication, influencing, decision-making and problem-solving skills.

It would be desirable if you had:

• ITIL, Agile, SIAM or related professional qualifications.
• Experience with SAP, SAP BW or Salesforce.
• Experience delivering technology transformation or service improvement within a global organisation.

Your Benefits

If you join ZEISS, you will have access to a range of benefits, including:

• 10% employer pension contribution, based on a 4% employee contribution.
• Bonus scheme.
• Private healthcare.
• Free ZEISS lenses for you, plus discounted ZEISS lenses for your friends and family.

Role Details

Location: 22 Gas Street, Birmingham

Team: 7 people, including 4 direct reports

Contract: Permanent, Full-Time

Hours: 37.5 hours per week

Working pattern: Hybrid, with Tuesday, Wednesday and Thursday being essential office days.

Your ZEISS Recruiting Team:

Hayley Lem