Service Advisor

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.

We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Nissan Eastbourne.

Are you a driven, enthusiastic, and motivated Service Advisor? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service?

Yeomans Nissan Eastbourne is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a "customer-first" mentality.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!

What will I be responsible for?

Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings

Meeting and greeting customers in a friendly and courteous manner throughout the day

Booking vehicles into the technical workshop

Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time

Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers

Maintaining thorough product expertise and updating your knowledge through manufacturer led training

Adopting a professional approach regarding the sale of repairs required

Maintaining good housekeeping standards and orderly administration of your work

Appropriately up selling related products and services as applicable