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169,000+ live jobsWelcome Host in London
On-site in London·Full-time·Added yesterday (last checked 28 Oct)
Our summary
- Salary
- £35,988 a year
About £2,450 a month after tax.
- Work mode
- On-site, London
- Contract
- Full-time
Skills
WSH Group is hiring for this role in several places. This vacancy is in London.
Requirements
What we're looking for
- Previous experience in a Reception, Front of House, Hospitality, Concierge, Customer Service, or Workplace Support role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Professional, polished, and confident approach.
- Ability to work independently and take ownership of responsibilities.
- Experience handling administrative duties and maintaining accurate records.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Intermediate knowledge of Microsoft Office applications.
- High attention to detail and commitment to service excellence.
Nice to have
- Experience within a corporate office environment.
- Knowledge of facilities or workplace management systems.
- SIA Licence (where required for specific locations).
Pay & benefits
What you'll get
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
The role
We are looking for a professional, customer-focused Welcome Host to be the heartbeat of the workplace experience at a multi occupied building in Covent Garden.
As the first point of contact for colleagues, clients, and visitors, you will create a positive and lasting impression while delivering exceptional service and hospitality. Working closely with workplace, facilities, security, and support teams, you will ensure a seamless journey for all building users, maintaining a welcoming, safe, and efficient environment at all times.
What you'll do
Key Responsibilities
- Deliver a warm, professional welcome to all visitors, clients, and colleagues.
- Act as the first point of contact for enquiries, providing outstanding customer service.
- Manage the reception area to ensure a professional, clean, and welcoming environment.
- Answer telephone calls and manage the reception inbox efficiently.
- Meet and greet meeting room users, providing guidance and support throughout their visit.
- Take ownership of the reception and workplace areas, ensuring they remain clean, organised, and fully operational.
- Identify, log, and monitor maintenance requests through relevant systems.
- Follow up on outstanding jobs and escalate issues where appropriate.
- Complete regular inspections and audits of workplace spaces, equipment, and provisions.
- Maintain accurate records, logs, and reports.
Job Description
Hours: 45 Hours per week, shifts from 8am-6pm, Mon-Fri
Salary: £35,988 per annum
Qualifications
We're looking for an enthusiastic and proactive individual who thrives in a customer-facing environment.
Essential Skills & Experience
About WSH Group
WSH Group is a hospitality and catering business. Its advertised roles cover kitchen and food service positions such as chefs, catering assistants, kitchen porters, baristas and front-of-house staff, as well as management roles including chef managers, general manager and events manager.
Its careers page also lists branded operations such as Caterlink, Benugo, Genuine Dining and BM Caterers, and includes lounge hospitality work such as Lounge Host roles for the British Airways Lounge in Aberdeen.
In their own words
About the company & team
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
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