Hire Coordinator

Competitive Salary + Bonus + Excellent Benefits

Hire Coordinator - Luton - Infrastructure

12 Month Fixed-Term Contract

So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Hire Coordinator based in Luton, you'll be responsible for:

• Managing a busy centralised inbox and answering the phones, answering queries from customers
• Liaising with engineers and the transport team to ensure equipment is delivered or collected from our customers at a suitable time
• Making outbound calls to check in on customers and managing the breakdown of equipment. You will be liaising with engineers to arrange for them to go on-site and fix the equipment
• General administration duties
• Serving customers behind the trading counter

This is a full-time, 12-month fixed-term contract working 40 hours per week Monday to Friday between 8.00pm - 5.00pm.

And here's what we'd like you to have

• Hire experience is desirable
• Excellent communication, decision-making, and problem-solving skills
• Exceptional customer service skills. It is key that our customers feel supported throughout their journey
• To be comfortable and able to work in a fast-paced environment

We look forward to receiving your application!