Inside Sales Engineer

We are hiring: Inside Sales Engineer

Location: Worthing, UK

The Inside Sales Engineer owns and develops a defined customer portfolio, driving proactive engagement, revenue growth, and customer satisfaction. You'll be the primary commercial contact for your customers, coordinating internal resources and ensuring a seamless experience across the buying cycle - working closely with Direct Sales, Technical Teams and Shared Services.

What You'll Do

Customer relations & sales support

Manage a portfolio of Inside Sales clients

Build and maintain lasting relationships with customers

Act as the primary point of contact for customers

Manage customer meetings (remotely)

Provide active support to direct sales

Sales & technical solutions

Qualify inbound requests

Analyze customer needs in collaboration with technical teams when necessary

Propose technical and commercial solutions

Prepare quotes, set discounts within DOA limits, and check margins and risks

Convert quotes into orders

Order management & logistics coordination

Track and manage customer orders through to delivery, ensuring reliability

Complete contractual, legal, and mandatory documentation

Place orders for third-party products when necessary and verify order acknowledgments

Coordinate flows with logistics and supply chain, monitoring the backlog and proactively communicating with customers

Track invoicing and manage or escalate disputes and incidents

You may also have the opportunity to join cross-functional projects across Watlow.

What You'll Need To Succeed

Solid, hands-on experience in industrial B2B sales

Proven ability to coordinate tailored technical and commercial solutions for customers

Strong communication and relationship-building skills, with a proactive approach to customer engagement

Familiarity with CRM/ERP systems, with openness to using AI and digital tools to improve efficiency

Fluent English (spoken and written)

Technical education and/or background in industrial manufacturing, thermal solutions, or related technical sectors is a strong advantage

Why join the Watlow team

At Watlow, you'll be part of a global organisation with over 100 years of innovation in thermal technology - working with products that make a real difference across industries worldwide.

We offer a comprehensive range of benefits, including:

Private Healthcare

Life Assurance

Pension Scheme

Working Pattern: Monday to Friday, 7.5 hours/day, 4 days from the office, 1 day of home office per weekContract Type: Permanent, full-time position