Customer Service Advisor

On-site in Leicester·Full-time·Added 3 days ago (last checked 27 Oct)

Watches of Switzerland Group

98 open roles

Apply

Our summary

Work mode: On-site, Leicester
Contract: Full-time
Closing date: Apply by Friday 27 November

Skills

Pay & benefits

What you'll get

Holiday Purchase Scheme
24/7 Employee Assistance Programme
24/7 Virtual GP service
Share Save Scheme
Enjoy your Birthday Off
Free Wellbeing Tools
Generous Discount Scheme
Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn

The role

Do you have retail or customer service skills and experience but looking for a Monday - Friday working pattern?

Do you thrive in fast-paced environments?

Do you enjoy building trust with Clients over the phone?

We have an opportunity for an Insurance Claims Consultant to join the Hallmark team at our Head Office in Leicester.

Being the voice of support and guidance for our clients and helping them with navigating the claims process you will be utilising your excellent interpersonal and client experience skills. With a positive "can do" attitude you will always ensure our clients have the best experience and solution to their claim.

This is a full-time role working Monday-Friday at our Carlton Park office in Leicester

About You

A passion for delivering exceptional client experience
Retail background
Excellent planning and organisational skills
A positive "can do attitude"
Eager to learn and build on your knowledge
A flexible team player who is always ready to go the extra mile
Jewellery and watch experience advantageous but not essential

About Watches of Switzerland Group

Industry: Luxury Retail

In their own words

About the company & team

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

All open roles at Watches of Switzerland Group