IT Colleague Experience Advisor

IT Colleague Experience Advisor

Location: Lichfield / Hybrid Working

Be the reason new colleagues get off to a great start!

We're looking for an IT Colleague Experience Advisor to join our Group Support team. In this people-focused IT role, you'll play a key part in ensuring colleagues have the tools, technology and support they need throughout their employment journey.

From welcoming new starters and delivering engaging IT inductions to managing system access and supporting colleagues through role changes, you'll help create a seamless and positive IT experience across the business.

If you're passionate about delivering excellent customer service, enjoy solving problems, and take pride in making a difference to people's day-to-day working lives, we'd love to hear from you.

What you'll be doing

• Supporting colleagues with IT access, accounts and equipment from onboarding through to offboarding
• Providing first-day support to ensure new starters can confidently access systems and technology
• Delivering IT inductions and guidance to colleagues across the business
• Managing system permissions and access requests in line with business requirements
• Working closely with colleagues to resolve queries and provide an excellent customer experience
• Helping maintain accurate IT asset information and equipment records
• Following up with new starters to ensure they're fully settled and supported

What we're looking for

• Experience in a customer-facing or support environment
• Excellent communication and interpersonal skills
• A genuine passion for helping people and delivering great service
• Strong organisation, planning and time management skills
• Ability to prioritise workloads and work to deadlines
• Excellent attention to detail
• Confidence using Microsoft applications, databases and spreadsheets
• A proactive approach and willingness to learn

Why join us?

• Hybrid working opportunities
• A supportive and collaborative team environment
• The chance to make a real impact on colleague experience across the business
• Opportunities to develop your IT and customer service skills
• Varied and rewarding work with exposure to multiple business areas

Interested?

If you're a people-focused problem solver who enjoys combining customer service with technology support, we'd love to hear from you.

Apply today and help create exceptional colleague experiences from day one.