Communcations Manager - Channels

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

To coordinate the delivery and continuous improvement of Vodafone Group's owned internal and external communications channels, ensuring that campaigns, stories and announcements reach the right audiences through effective planning, publishing, optimisation and performance insight.
Working within the Campaigns & Channels team, the role will manage agreed channel activity across Vodafone.com, social media and employee channels, collaborating with campaign, media, brand, HR, Foundation and market communications teams. The role will apply the established channels strategy and governance framework, provide recommendations based on audience and performance data, and coordinate colleagues and partners to deliver high-quality communications.
Key Accountabilities & Decision Ownership
Channel Governance

• Support the implementation and continuous improvement of Vodafone Group's channels strategy
• Contribute to channel roadmaps aligned to business and campaign objectives.
• Ensure content is brand compliant and audience-focused across platforms.

Channel Management

• Coordinate the effective day-to-day management of Vodafone.com and Group-owned communications channels
• Manage channel planning, publishing and optimisation.
• Coordinate effective community management to support Vodafone's reputation and improve audience and customer experience.
• Ensure effective integration of campaigns, corporate announcements, thought leadership and employee engagement content.
• Manage relationships with platform providers, agency partners and internal technology teams.

Campaign Activation

• Partner with campaign leads to deliver integrated channel activation plans.
• Ensure campaigns are amplified effectively across internal and external channels.
• Support senior leadership communications and major corporate announcements.

Performance & Insight

• Co-ordinate performance measurement and reporting across all channels and campaigns.
• Use analytics, social listening and audience insights to drive continuous improvement.
• Present clear recommendations and insights to senior stakeholders.

Stakeholder Management

• Build effective relationships with communications colleagues and senior stakeholders across Vodafone Group.
• Provide guidance and recommendations on channel best practice, audience engagement and content optimisation.
• Coordinate with market communications teams to maximise amplification opportunities.

Kindly note that this is a fixed-term position.

• Strong relevant experience in communications channels, digital communications, social media or corporate communications.
• Proven experience managing large-scale corporate websites and social media platforms.
• Strong understanding of content strategy, audience engagement and digital storytelling.
• Experience delivering channel activity as part of integrated communications campaigns.
• Strong stakeholder management skills, with the confidence to work effectively with senior leaders.
• Strong analytical and performance reporting capabilities.
• Experience coordinating colleagues, agencies or delivery partners
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.