Retail Service Advisor

On-site in Slough·Added 3 days ago (last checked 26 Oct)

Virgin Media O2

198 open roles

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Our summary

Salary: £13.45 an hour
Work mode: On-site, Slough
Holiday: 23 days holiday
Pension: Pension matched up to 10%

Skills

Requirements

What we're looking for

A genuine passion for delivering brilliant customer service
Great communication and problem-solving skills
Confidence in handling challenging conversations with care and professionalism
A team player who brings positivity and energy to every shift

Nice to have

A genuine interest in technology and how it can make life better
Previous experience in retail, sales, or customer service (though not essential)
A proactive attitude and team spirit to thrive in a collaborative environment

Pay & benefits

What you'll get

A competitive hourly rate of £13.45

Private medical cover

Market-leading leave policies - maternity, paternity, neonatal, and carers leave

23 days' annual leave plus your birthday off, with the option to buy or sell up to 5 extra days

An excellent pension scheme, matching up to 10%

Plus, a wide range of support, rewards and tools - all focused on helping you prioritise what really matters.

The role

Make moments matter. Be the reason someone chooses to stay connected.

What you'll do

What You'll Be Doing

Create standout moments - greet every customer with warmth, energy, and genuine interest.
Solve with confidence - handle everything from account queries to tech challenges, always putting the customer first.
Build loyalty through great conversations - listen, understand, and offer solutions that turn tricky situations into positive outcomes.
Live our brand - show customers the benefits of staying connected with Virgin Media O2.
Own it - follow our policies, flag risks, and protect both our customers and the business.
Grow together - take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team.

Hiring process

Next Steps

Once you apply, you'll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.

Ready to make your mark?

This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.

About Virgin Media O2

Virgin Media O2 is a converged telecommunications company formed by the coming together of Virgin Media and O2, offering broadband, mobile, phone and home services. The company combines 45.8 million broadband, mobile, phone and home subscribers and employs 16,000 people.

Its products include bundled broadband and mobile plans under the Volt brand, which pair boosted broadband speeds (up to 1Gbps) with double mobile data on eligible O2 Pay Monthly plans, alongside roaming benefits across European and worldwide destinations.

Industry: Telecommunications
Employees: 16,000
In the UK: Reading

In their own words

About the company & team

At Virgin Media O2, we're not just about phones and broadband - we're about real connections. As a Store Service Advisor, you'll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it's helping with a billing query or solving a tech challenge, you'll bring energy, empathy, and expertise to every conversation.

You'll be part of a team that's passionate about people, proud of our products, and driven to make every visit memorable.

All open roles at Virgin Media O2