Service Advisor

Vertu Land Rover Nelson

Looking for your next step in a premium dealership environment?

At Vertu Land Rover Nelson, we're growing our Aftersales team and have a fantastic opportunity for a Service Advisor to join our team. This is your chance to represent a prestigious brand while building a rewarding career with one of the UK's leading motor retailers.

We are offering a basic salary of up to £35,000 with an OTE of up to £39,800, along with a range of excellent company benefits.

Why join Vertu Motors?

We invest in our people more than any other motor retailer - offering real career progression, industry-leading training, and a supportive team culture.

You'll also benefit from:

• 25 days holiday + bank holidays (rising with service)
• Access to retail discounts & cashback platform
• Preferential service & colleague car purchase schemes
• Share incentive plan & pension scheme
• Enhanced maternity & paternity benefits

About the role

As a Service Advisor, you'll be the face of our aftersales experience - ensuring every customer receives a seamless, professional and premium service from start to finish.

You'll act as the key link between our customers and workshop, keeping everything running smoothly while building lasting relationships.

Key responsibilities

• Managing customer bookings and setting clear expectations
• Keeping customers updated throughout their vehicle service or repair
• Identifying and upselling additional products and services where appropriate
• Delivering a first-class customer experience at every touchpoint
• Following up to ensure complete satisfaction and repeat business

What we're looking for

Experience as a Service Advisor isn't essential - if you're eager to learn, we'll help you develop the skills you need.

However, you will need:

• Experience in a customer service role
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• A proactive approach to meeting targets, managing your time and staying calm during peak periods
• Confident using computer systems and managing multiple tasks

Ready to apply?

If you're passionate about customer service and want to represent a premium brand with genuine career progression, we'd love to hear from you.

Apply today to join Vertu Land Rover Nelson.

Please note: all offers are subject to employment checks including references, address and credit checks, and a criminal record check.

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