Service Advisor

Vertu Kia & MG Edinburgh

At Vertu Kia & MG Edinburgh, we are looking for a customer-focused Service Advisor to join our successful and established Aftersales team.

This is an exciting opportunity to become part of one of the UK's leading automotive retail groups, representing an innovative and award-winning brand while delivering exceptional customer experiences and building a rewarding long-term career.

About the Role

As a Service Advisor, you will be the key point of contact for customers throughout their vehicle service and repair journey. You'll play a vital role in ensuring every customer receives a professional, friendly, and efficient experience from the moment they arrive through to vehicle collection.

Working closely with customers, technicians, and the workshop team, you'll manage expectations, provide regular updates, identify additional service opportunities, and ensure outstanding customer satisfaction at every stage.

Key responsibilities include:

• Welcoming customers and understanding their service and repair requirements
• Managing customer expectations throughout the vehicle's time in the workshop
• Liaising with technicians to provide accurate progress updates
• Identifying and recommending additional products and services where appropriate
• Handling customer enquiries professionally and efficiently
• Maintaining accurate service records and documentation
• Following up with customers to ensure complete satisfaction
• Supporting departmental targets while delivering exceptional customer care

About You

We're looking for someone with previous automotive customer service experience who thrives in a busy, customer-focused environment.

To be successful in this role, you'll have:

• Previous experience within the automotive industry, ideally as a Service Advisor
• Excellent communication and relationship-building skills
• A strong customer-focused approach
• Strong organisational and time-management abilities
• The ability to work effectively under pressure
• Excellent attention to detail
• A proactive and professional attitude

Experience using dealership management systems would be advantageous, but full training will be provided where required.

What We Offer

At Vertu Motors, we are committed to investing in our colleagues and providing clear opportunities for career development and progression. You'll receive ongoing support, manufacturer training, and the opportunity to develop a long-term career within our business.

Our benefits package includes:

• £32,000 basic salary
• 25 days annual leave, increasing with length of service, plus bank holidays
• Manufacturer and company training programmes
• Access to our online rewards platform with discounts and cashback from hundreds of retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Company Pension
• Enhanced Maternity and Paternity Pay
• Ongoing career development and progression opportunities

Join Our Team

If you have previous automotive customer service experience and are looking for your next challenge within a successful dealership environment, we'd love to hear from you.

Apply today and take the next step in your career with Vertu Kia & MG Edinburgh.

Successful applicants will be subject to employment checks, including verification of employment history, address history, credit checks, and a criminal record check where applicable.

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