Service Administrator

The ideal candidate will have:

• Previous administration experience
• Excellent organisational and time-management skills
• Strong communication and interpersonal abilities
• Good attention to detail and accuracy
• Confidence using IT systems and Microsoft Office applications
• A customer-focused approach
• The ability to manage multiple tasks in a busy environment

Experience within the motor trade would be an advantage, and familiarity with Kerridge/Keyloop systems would be beneficial, but neither is essential.

We're offering 20 hours per week, with an annual salary of £14,081, plus an excellent range of company benefits.

• Annual salary of £14,081
• 20 hours per week
• 25 days holiday rising with length of service, plus bank holidays (pro rata)
• Access to our online rewards platform offering cashback and discounts with hundreds of retailers
• Preferential servicing rates
• Colleague vehicle purchase scheme
• Share Incentive Scheme
• Company pension scheme
• Enhanced maternity and paternity benefits
• Ongoing training and development opportunities
• Excellent career progression across the Vertu Motors Group

As a Service Administrator, you'll play an important role in supporting the smooth day-to-day operation of our Service Department. Working closely with our Service Advisors, Technicians, and customers, you'll help ensure every customer receives an exceptional experience from start to finish.

This is a varied and rewarding position where you'll provide administrative support to the Aftersales team while helping to deliver outstanding customer service.

Your key responsibilities will include:

• Preparing job cards ahead of customer appointments
• Contacting customers prior to their service or repair appointment
• Checking parts availability for upcoming workshop bookings
• Supporting Service Advisors with general administrative tasks
• Following up with customers to gather satisfaction feedback
• Handling customer enquiries professionally and efficiently
• Assisting with invoicing and service administration processes
• Processing warranty and service documentation where required
• Maintaining accurate records and data within internal systems
• Supporting the wider Service Department to ensure smooth daily operations

Are you highly organised, customer-focused, and looking for a part-time role with a successful and growing business?

At Vertu Kia Nottingham, we have an exciting opportunity for a Service Administrator to join our busy and supportive Aftersales team. This is a fantastic role for someone who enjoys administration, customer contact, and working in a fast-paced environment where no two days are the same.

We're seeking an enthusiastic and organised individual who enjoys working with people and takes pride in delivering excellent service.