Aftersales Trainer

Vertu - Group Aftersales Trainer

Are you an energetic and results-driven Aftersales Service Advisor, Workshop Controller or Service Manager, with a natural knack for influencing people and working in a franchised dealership on the frontline of Aftersales?

If so, we have a rare and unique opportunity for you to join the Vertu motors training team. If you're ready to accelerate your career while helping others achieve greatness, then read on.

As an Aftersales Trainer, you'll be the driving force behind the development of our Aftersales teams. Supporting our industry leading processes and systems, your role will be to harness your existing skills and knowledge to turbocharge the performance of our Aftersales colleagues, ensuring they stay ahead in the fast-paced automotive world.

Come and join a team where your efforts will be supported by established frameworks, cutting-edge technology, and a commitment to excellence. Our collaborative environment fosters continuous learning, ensuring that you have the resources and support needed to make a lasting impact.

Key Responsibilities

• Deliver engaging and effective aftersales training programmes tailored to Vertu Service Advisors and Workshop Controllers
• Provide on-site dealership coaching to support performance improvement and best practice adoption
• Work closely with Divisional Aftersales Management teams to identify training needs and deliver targeted solutions
• Support new starters and existing colleagues through structured coaching and follow-up development
• Stay up to date with industry trends, systems and processes to ensure training remains relevant and effective

Requirements

• Proven success in a Motor Retail PLC Service counter, as a Service Advisor or Workshop Controller is essential.
• Strong understanding of aftersales processes, customer journey, and operational performance
• Passion for developing yourself and others
• Excellent communication and presentation skills
• High personal and professional standards
• Ability to adapt to a fast-paced and evolving environment

Logistics

Based at our Darlington Training Centre, this role will also involve occasional travel to other training centres across the UK. Business-related travel outside of your normal commute to Darlington, including any required overnight accommodation, will be fully expensed.

Enjoy the benefits of

Company Vehicle
Career Development:
Vertu Motors is committed to investing in our people, offering clear progression opportunities for those with ambition and drive.

Industry-Leading Training:
Work within a business that champions structured, proven development programmes.

Competitive Package:
£41,5000 basic salary with OTE of £46,500

Employee Benefits:
Access to exclusive discounts on vehicles, servicing, and a wide range of company benefits.

Collaborative Culture:
Be part of a supportive, high-performing team that values development, recognition, and success.

If are ready to accelerate your career and play a pivotal role in developing our aftersales teams,

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