IT Service Delivery Manager in London

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 5.665,90

to € 7.689,43 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you'll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300/calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

IT Service Delivery Manager

As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.

This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.

• Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
• Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
• Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
• Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
• Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
• Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

• Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.

Vanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.