Customer Service Advisor (Change of Tenancy)

The Energy Revolution 🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team 🤝

The role of Customer Service Advisor (Change of Tenancy) involves reviewing and verifying change of tenancy requests received via various channels. This is a part-time role, offering up to 22 hours per week. The successful candidate will be working within a busy department and will be expected to be able to multitask while maintaining a high degree of accuracy.

Your day-to-day responsibilities will include but not be limited to:

• Handling change of tenancy requests by telephone, email and live chat, ensuring all information is recorded with complete accuracy.

• Change of tenancy verification, investigation and resolution.

• Being the first point of contact for all customers moving in or out of their premises.

• Processing all change of tenancy requests accurately and in a timely manner.

• Liaising with customers and partners both verbally and in writing.

• Investigating any discrepancies found within the change of tenancy request and working to resolve them.

• Seeking to identify process or system improvements.

The Spark we're Looking For 🔍

• At least 6 months prior experience in a Customer service or administrative position

• Excellent verbal and written communication skills

• Confident in making outbound calls to obtain change of tenancy information

• Excellent attention to detail and a high level of accuracy in all areas of work

• Excellent interpersonal skills with the ability to establish credibility and build relationships

• Strong organisational skills and comfortable working under pressure

• Able to multitask and prioritise within a challenging environment

Perks that Power Your Journey ⭐️

• Annual Salary up to £25.8k

• Company annual bonus scheme

• 25 days of annual leave plus bank holidays, plus length of service award up to 30 days

• Private Medical Insurance with Vitality Health

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 5%

• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards