Car Park Assistant

Good written communication skills and the demonstrable ability to convey important and detailed information, using clear, concise and accurate reports, emails and correspondence.

Essential

Application/interview

Previous relevant experience of providing a high standard of customer care in a high-profile customer facing role/environment.

Essential

Application/interview

Proficient in the use of IT with the ability to use Microsoft Office and/or Google Applications to input data, send and receive emails etc. with a willingness to learn specific IT packages should they become relevant to the role.

Essential

Application/interview

Ability to demonstrate confidentiality, discretion and sensitivity at all times.

Essential

Application/interview

Willingness to undergo a structured course of training to equip you with the confidence and aptitude to use handheld equipment, to apply banksman training and understand emergencyprotocol.

Essential

Application/interview

Ability to demonstrate effective two-way communication and interpersonal skills to engage with, and influence, a wide variety of people and situations in a professional manner including managing conflict.

Essential

Application/interview

Demonstrate commitment to providing excellent customer service and high standards of internal and external customer care with the ability to respond to enquiries and handle complaints effectively.

Essential

Application/interview

Ability to work collaboratively with a wide range of people to achieve results, sharing knowledge and offering support where necessary to build strong and effective working relationships.

Essential

Application/interview

Ability to successfully adapt and respond to the changing and evolving needs of the University and the Department, and to the changing priorities and work tasks within the team.

Essential

Application/interview

Ability to work unsupervised on own initiative, planning and prioritising work activities, using sound judgement and decision-making skills to address a wide variety of situations and provide solutions to problems with the confidence to call on additional support when appropriate.

Essential

Application/interview

Willingness to learn and develop new skills and the ability to demonstrate a proactive and flexible approach to work.

Essential

Application/interview

Hold a full valid current UK driving licence.

Essential

Application/interview

Have experience of working within a car parking environment.

Desirable

Application/interview

Demonstrate a good awareness of health and safety at work and the ability to identify the potential hazards and risks to property and people, taking appropriate action when required and suggesting solutions where appropriate

Desirable

Application/interview

£23,742 - £24,685 pro rata, per annum (with the potential to progress to £25,804 through outstanding contribution).

• A minimum of 38days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

• Flexible working opportunities, including hybrid working for some roles.

• Generous pension scheme.

• A wide range of discounts and rewards on shopping, eating out and travel.

• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).

• Recognition Awards to reward staff who go above and beyond in their role.

• A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework

• A range of generous family-friendly policies

  • paid time off for parenting and caring emergencies

  • support for those going through the menopause

  • paid time off and support for fertility treatment

  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits(opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

This role does not meet the criteria for Skilled Worker sponsorship under the UK Visa & Immigration points-based system. Information on alternative visa options is available on www.gov.uk.

If you do not currently hold the right to work in the UK, you can find more information here to help determine your visa eligibility. Additional guidance is also available on the UK Visa & Immigration website.

The award-winning Department of Estates & Facilities Management (EFM) at the University of Sheffield is responsible for maintaining the University's building, facilities and grounds, managing its property and facilities and procuring new buildings.

The University's estate contains a wide and varied range of properties which understandably present their own challenges. Buildings such as the Arts Tower, are of great architectural importance and must be preserved as part of our national heritage, whilst others such as the award-winning Information Commons and the Students' Union are modern and sophisticated in their design and servicing. Commuting to the University is obviously key and our aim is to reduce the number of staff choosing motor vehicles as their key mode of transport.

We are seeking a customer-focused individual with the ability to quickly build and maintain excellent working relationships to join our friendly Campus Services team. You will act as an ambassador for the University by providing a highly visible presence and service around campus, interacting with students, staff, visitors and members of the public and will be motivated by providing a high standard of customer care and by working in a diverse and ever-changing environment.

You will work under the direction of the Car Park Operations Leader, undertaking a wide variety of tasks based around the University Campus to ensure safe car parking and traffic management on a day-to-day basis. Often working outdoors, you will be responsible for the patrolling of university car parks and pedestrianised areason an area rotation basis checking vehicles for correct, safe parking and valid permits and dealing with traffic infringements. A significant element of the role is to move around the University campus on foot, and at all times of the year, however there will be times when you will need to move across wider work locations using University vehiclesand the opportunity to support the Parking administration team in the office.

• Patrol car parks and pedestrianised areas on foot or by vehicle checking that vehicles are parked safely, appropriately and are displaying the valid permit necessary for each identified parking area.

• Understand and apply the parking and traffic management rules, policies, and guidelines in order to proportionately address offending behaviour/action.

• Use a handheld device to access the vehicle database checking the status of vehicles and issuing warnings/PCN's as appropriate, gathering the necessary evidence including photographs to assist with any action and/or future appeal.

• Judge and record when it is appropriate to allow exceptional action in terms of parkingto facilitate essential work/access assessing need and requirements, safety and legitimacy.

• Help manage appropriate and safe access to the campus of courier/delivery/contractor vehicles taking into account current policies, procedures and guidelines.

• Reserve parking spaces and/or cordon off parking areas as necessary when instructed to do so by your supervisor/manager.

• Act as an ambassador for the University by helping and advising visitors with parking enquiries and general information, responding to queries, in person or via information technology, in a helpful and professional manner.

• Address customers (including offending drivers) in a calm, firm and positive but professional manner and as directed by operating standards, particularly in difficult situations. For example, where entry is being refused or a PCN applied.

• Help to protect against vehicle crime and other criminality by advising drivers and being alert and observant, identifying and reporting suspicious circumstances and individuals, vulnerable property or locations, including reporting instances of graffiti and other Anti-Social Behaviour.

• Assist in identifying bicycles that have been left in inappropriate locations/abandoned or may be at risk of theft.

• Help to keep parking areas clean by removing litter and rubbish, emptying refuse bins and liaising with other services to manage recycling bins, special waste etc. Assist in clearing ice and snow across campus, using gritting and snow-clearing equipment as necessary.

• Work collaboratively with team members and your manager/supervisor to coordinate daily activities.

• Proactively seek to identify issues and improvements to the role and to parking services directing suggestions to your manager/supervisor.

• Any other duties, commensurate with the grade of the post.

24hours per week - Tues, Wed and Thurs 7.00am - 3.00pm (core hours)

Permanent

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

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