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Band 2 Administrator/ Coordinator- Appointment Centre

On-site in Birmingham·Part-time·Added today (last checked 16 Oct)

University Hospitals Birmingham

62 open roles

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Overview

Salary: £25,272 a year
About £1,810 a month after tax.
Contract: Part-time
Closing date: Apply by Saturday 17 October

Skills

Excel

The role

Job summary

We currently have 1 post available at the Appointments Centre, Yardley Green Road.

An opportunity has arisen to join the busy team at the Appointments Centre as an Administrator/ Co-Ordinator.

The duty of this post is to work as part of a team providing comprehensive administrative support for corporate services.

The post holder will work in conjunction with colleagues, service users and internal/ external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service.

We are looking for an enthusiastic, committed, motivated person with excellent communication skills.

Although the post is based at the Appointments Centre, flexibility will be required as the post holder may be asked to work at any of the trust sites if the need arises.

Please contact Rania Daya, Appointments Centre Manager, if you require any further information on 0121 424 8937

Main duties of the job

Liaise with staff and service users and external agencies to provide a point of contact for service users

Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary.

Create documents / spreadsheets / reports as required using IT Systems

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

Photocopying, Scanning and filing letters and documents as required

Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action

Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescale

Ensure all letters and all information sent out are clear, accurate and informative

Participate in the induction and training of all new members of staff

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job description

Job responsibilities

Please note for a specific detailed job description for this vacancy please see attached job description.

Person Specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

* Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy office / customer care environment

Desirable

* Experience of working in Healthcare

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.