Event Safety Training Manager

The club are seeking an Event Safety Training Manager to develop and coordinate learning across the Event Safety team, with responsibility for the Club's casual stewarding workforce. The role will help staff gain and maintain the qualifications, knowledge, skills and confidence needed to carry out their duties, prepare for different events and respond appropriately to incidents. Working with managers, internal departments and training partners, the role will bring together qualifications, practical training, briefings, assessment and ongoing development.

• Work with the Senior Steward Manager to identify training needs across Stewards, Supervisors, Area Managers. Maintain a training plan that reflects each role, the event programme and operational priorities.
• Develop a continuous learning programme that includes initial knowledge checks, training, practical exercises, assessment, observation during events, feedback and reassessment.
• Support in the development and maintenance of handbooks, presentations, workbooks, briefing sheets and assessment materials. Keep these aligned with the approved Operations Manual and current Club procedures.
• Develop a rolling programme of short toolbox talks covering key procedures, contingency plans, recurring problems and changes to working practices.
• Coordinate practical training in steward duties, including but not limited to, stadium familiarisation, pre-opening checks, crowd observation, queue management, radio use, incident reporting and emergency actions.
• Support Safety Officers to plan and deliver scenario discussions, tabletop exercises, practical drills and the four quarterly Supervisors and Area Manager sessions.
• Coordinate shared training with the Club's Equity, Diversity and Inclusion, Safeguarding, Accessibility and Customer Service teams.
• Use incident reports, debriefs, inspections, complaints, exercise findings and staff feedback to identify learning needs. Turn agreed lessons into training or briefing updates.
• Support development routes from Steward to Supervisor and Area Manager.
• Work the college, trainers, assessors and internal specialists to agree learning outcomes, delivery standards and assessment arrangements. Review the quality of provision and ensure specialist training and formal assessments are delivered by appropriately competent people.
• Coordinate regular learning updates, newsletters and Club communications for the event safety workforce.
• Maintain accurate individual records of qualifications, training, assessments, observations and agreed development actions. Alert operational managers to outstanding requirements or gaps that may affect a person's suitability for an assigned duty.
• Support with the recruitment life cycle process for new stewards including conducting initial assessment, onboarding induction and stadium familiarisation alongside the HR team.

• Experience in the development of event staff and working on events or in stadiums.
• A sound knowledge of qualification structure and government funding.
• A working knowledge of the recruitment life cycle.
• Holder of a relevant adult teaching and assessor qualification.
• Excellent communication skills in writing and developing training materials and recording documentation.
• Experienced & diligent facilitator and trainer with the confidence to present to a range of wider stakeholders.
• IT literate and confident in the use of all MS suite tools; PowerPoint, Excel, Teams, Outlook etc with LMS experience.

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.