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Global Customer Service Representative, Turkish Speaking

On-site in London·Added 3 days ago (last checked 9 Oct)

TikTok

303 open roles

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Overview

Requirements

Turkish
The ad asks for Turkish, or counts it in your favour.
Work on-site in London
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

Skills

Nice to have

Requirements

What we're looking for

Minimum Qualifications:

- BA/BS degree or equivalent practical experience.

- Requires a minimum of 2 years' experience in a customer service environment.

Nice to have

Preferred Qualifications:

- Experienced working for live-streaming / user-generated content platforms is a plus.

- Works comfortably with Microsoft Word and Excel.

Languages

- Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish

The role

The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users.

What you'll do

- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.

- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.

- Promptly escalate critical/ high-risk cases to the appropriate authority.

- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.

- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.

- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.

- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.

- Support ad-hoc projects and initiatives per business needs.

Job description

About the Team

About TikTok

Industry: Social Media
Website: tiktok.com

In their own words

About the company & team

As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the Turkish community market to help provide effective communication with customers, and can understand and solve their problems, in a friendly and professional manner. The successful applicant will come with a track record of resolving complex customer requests and providing assistance promptly.

All open roles at TikTok