Customer Experience Project Intern

- Currently pursuing a Undergraduate/ Master's degree in Business, Economics, Data Science, Policy, or a related field

- Strong interest in digital platforms, user experience, or trust & safety.

- Analytical mindset — able to work with data and draw insights.

- Clear communicator — able to summarise findings and collaborate effectively.

- Curious, proactive, and eager to learn in a fast-paced environment.

- Proficiency in data analysis tools (e.g., Excel, SQL, Python) with the ability to drive decisions through data insights.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

We’re looking for an enthusiastic and curious intern to join our Governance & Experience team - the kind of person who notices when a number doesn't add up and wants to know why. This internship is designed to give you broad exposure to how we govern the TikTok Shop platform and protect the user experience across a fast-growing and dynamic e-commerce business.

You'll support live projects that shape how buyers experience TikTok Shop — from the moment they place an order to how issues get resolved when something goes wrong. Day to day, that might mean helping with research, digging into data to understand what's driving a trend, or working alongside product, logistics, and operations partners to test and improve how things run. The exact focus will flex with what the team is working on, but your work will feed into real decisions and help improve the experience for buyers at scale.

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

- Support the design or rollout of governance processes, policies, or operational improvements.

- Conduct research or benchmarking to inform team decisions.

- Analyse platform data or feedback to identify trends, risks, or opportunities.

- Help document workflows, write summaries, or prepare project materials.

- Collaborate with colleagues across product, operations, risk, and policy teams.