Receptionist in Windermere

Salary/Benefits: Competitive Salary with an excellent benefits package and monthly gratuities

We are looking for an experienced Receptionist to report to the Reception Manager and deliver a five-star guest experience. You will be responsible for ensuring that we offer a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.

• Provide genuine, warm hospitable service to all of our guests, ensuring an exceptional guest experience at all times
• Have impeccable knowledge of hotel bedroom stock and hotels facilities to offer the best service to guests
• Check guests in and out, showing efficiency and friendliness at all times
• Recognise and acknowledge regular guests and their requirements
• Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
• Be able to recommend and talk to guests knowledgably about places to go and things to do in the local area
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
• To ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the upmost care and attention from all team members

Contract: Permanent

Hours: Full Time

Hours per week: 40 hours per week

We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

As an experienced Receptionist, you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment