Front of House Team Member - Hale Country Club & Spa

About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.

THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.

THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

Join the team at one of the North West's most prestigious luxury wellness destinations. We're looking for an enthusiastic and personable Front of House Team Member to deliver exceptional food and beverage service across our restaurant, bar and outdoor terrace, creating memorable experiences for every member and guest.

About the Role

This is an exciting opportunity for someone who thrives in a fast-paced, guest-focused environment and is passionate about delivering outstanding hospitality. You'll be part of a close-knit team, providing warm, attentive service while ensuring every visit reflects the high standards of Hale Country Club & Spa.

Key Responsibilities

• Deliver exceptional food and beverage service across the restaurant, bar and terrace.
• Welcome members and guests, creating a warm and professional first impression.
• Take food and drink orders accurately and efficiently.
• Prepare and reset tables, ensuring all areas are presented to the highest standards.
• Respond confidently to guest requests and resolve queries in a friendly and professional manner.
• Recommend menu items and promotions, helping to maximise guest satisfaction and sales opportunities.
• Maintain excellent standards of cleanliness, hygiene and food safety.
• Work collaboratively with colleagues across the club to ensure a seamless guest experience.

What We're Looking For

• A genuine passion for hospitality and delivering exceptional customer service.
• A positive, friendly and approachable attitude.
• Excellent communication and interpersonal skills.
• The ability to remain calm and organised in a busy service environment.
• A proactive team player with a willingness to learn and develop.
• High standards of personal presentation and professionalism.

Experience & Requirements

• Previous experience in a luxury hotel, restaurant, private members' club or premium hospitality environment is preferred.
• Experience in food and beverage service is advantageous.
• Flexibility to work evenings, weekends and bank holidays as required.

Why Join Us?

• Complimentary monthly membership at Hale Country Club & Spa.
• 50% discount on food and drink at Hale Country Club & Spa.
• 20% discount on dining at King Street Townhouse.
• Up to 50% off leading THG brands, including Myprotein, LOOKFANTASTIC, ESPA and more.
• Exclusive bedroom rates for you, plus discounted stays for friends and family.
• Access to an onsite GP and physiotherapist.
• Your birthday off every year, plus enhanced annual leave with length of service.
• Ongoing learning, development and genuine opportunities for career progression within THG.
• Be part of one of the UK's leading luxury hospitality and wellness brands.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.