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Digital Trading Coordinator

Hybrid in London·Full-time·Added today (last checked 12 Oct)

The White Company

38 open roles

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Overview

Job details

Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.
Apply by Sunday 22 November
The date the employer’s listing closes.

Requirements

Be near London for hybrid days
No relocation package mentioned.

Benefits

23 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.

Skills

Requirements

What we're looking for

Able to communicate effectively both written and verbally and demonstrate a pro-active, 'can-do' attitude
Confidence in understanding, analysing and reporting on data
Can work on their own initiative as well as part of a team
Great attention to detail
Strong time management skills, with the ability to work under pressure and within deadlines
A good grasp of Microsoft Word and Excel
The ability to develop relationships with stakeholders across the business
Knowledge and passion about online and multi-channel retail and customer experience

Pay & benefits

What you'll get

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

Discount - Up to 50% discount (dependent on contract type)
Holiday - 23 days, increasing to 25 days with length of service
Holiday Buy - Opportunity to buy up to an additional 5-day holiday
20% Bonus Potential - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
Wagestream Money Management App - Access to Wagestream gives you power over your pay and supports financial wellbeing
Continued Development - We offer structured support from our own in-house Learning and Development Hub
Pension Scheme
Life Assurance
White City House (Soho House Group) Tenants Membership at a discounted rate, offering access to facilities in the House
Fruit basket daily
Tea and coffee provided
Hybrid working pattern with WFH - option on Mondays and Fridays
Social - Christmas party/social events throughout the year
Seasonal Sample Sales
Volunteer Day - with a charity of your choice
Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gym

The role

To ensure the website reflects and enhances The White Company brand values.

What you'll do

The key deliverables of this job role are:

Ensure excellent website standards at all times
Work with the Digital Trading Assistant Manager (Digital TAM) to ensure new season launches, campaigns and sales are executed smoothly online
Support the Digital TAM in reporting on ecommerce trading metrics
Awareness and communication of relevant competitor activity
Full understanding of your specific category product offering

Daily running of site

Report and feedback any availability issues to the Digital TAM
Ensure excellent site standards at all times, in particular the use of banners, links, asset availability and landing page CTAs
Ensure the customer journey is logical for ease of shopping and the top navigation is optimised
Ensure the taxonomy is correct and changes communicated to the Content team
Ensure product flags are updated and reflect current trading, eg bestseller flags, new flags, online exclusives ect.
Ensure that products are launched on the website on time
Ensure that page rankings, filters and product boosting are optimised at all times
Ensure good stock availability on products featured in emails and landing page assets
Monitor what the customer is searching for on site and take action to optimise search results where possible
Manage the setup of New in and seasonal categories
Manage any URL re-directs and support the Marketing team to ensure the site is SEO optimised
Ensure any offers and sales are executed effectively online
Action requests from the Buying and Merchandising teams to add or remove products from the website
Work with the Content Coordinators to ensure that products are ranged correctly online and set up is completed within the critical path
Awareness of competitor activity in the ecommerce space. Regular feedback on what is happening with the competition

Supporting the Digital Trading Assistant Manager (Digital TAM)

Monitoring and analysing sales data to aid decisions made by the Digital TAM, including highlights, lowlights and bestsellers
Support the Digital TAM by running reports and contributing to weekly trade notes to share with the business
Support the Digital TAM in launching new initiatives on site and measuring their success
With clear guidance from the Digital TAM for each launch/campaign, ensure the trading strategy is reflected online
Create briefs incorporating Content and Merchandising requirements for the Production team

Key Measures/KPI's

Sales against operating plan
Site standards
Support for the Digital TAM

About The White Company

Industry: Home and fashion retail
Website: thewhitecompany.com

In their own words

Additional information

Note: This outline is to be used as a guide only. Changes in this Job Description may occur as the department changes and grows.

At the White company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.' We believe this should be reflected in everything we do

All open roles at The White Company