Head Waiter/Waitress

Head Waiter / Head Waitress - Sale e Pepe Mare at The Langham, London

Sale e Pepe Mare brings the vibrant spirit of coastal Italy to the heart of London. Located within The Langham, London, the restaurant combines the heritage of the iconic Sale e Pepe brand with a fresh Mediterranean concept centred around exceptional seafood, elegant hospitality, and la dolce vita.

We are looking for an experienced Head Waiter / Head Waitress to join our front-of-house team and play a key role in delivering exceptional service and memorable guest experiences.

The Role

As a Head Waiter / Head Waitress, you will take ownership of your section, ensuring every guest receives attentive, knowledgeable, and personalised service from arrival through to departure.

Working closely with the Restaurant Management team, Sommeliers, and fellow front-of-house colleagues, the Head Waiter / Head Waitress will help maintain the highest standards of service while contributing to the warm and sophisticated atmosphere that defines Sale e Pepe Mare.

Key Responsibilities

• Deliver exceptional guest service throughout every shift
• Take ownership of your section and ensure seamless service delivery
• Build genuine relationships with guests and anticipate their needs
• Demonstrate strong menu, wine, and beverage knowledge
• Support junior team members and lead by example during service
• Maintain exceptional presentation and service standards at all times
• Work collaboratively with kitchen and bar teams to ensure smooth operations
• Handle guest enquiries and requests with professionalism and confidence

Requirements

• Previous experience as a Head Waiter / Head Waitress or Senior Waiter / Waitress within a premium restaurant environment
• Strong food and beverage knowledge, with seafood experience advantageous
• Passion for hospitality and creating memorable guest experiences
• Excellent communication and interpersonal skills
• Impeccable attention to detail
• Positive, professional, and proactive attitude
• Ability to thrive in a fast-paced service environment
• Current right to work in the UK

Benefits

• Competitive salary
• Private healthcare following successful completion of probation
• Study support scheme
• Complimentary meals whilst on duty
• 50% dining discount when visiting with family and friends
• Internal training and development opportunities
• Clear career progression pathways within Thesleff Group
• People-focused and inclusive culture
• Regular team celebrations and social events

About Thesleff Group

Thesleff Group is home to some of London's most exciting hospitality concepts, including Los Mochis, Juno, Luna, Viajante87, Sale e Pepe Mare, and the upcoming MA/NA Mayfair. We are passionate about creating unforgettable guest experiences while providing our teams with opportunities to learn, develop, and build rewarding careers.

Equal Opportunities

Thesleff Group is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from suitably qualified candidates regardless of race, colour, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic. We believe that diversity strengthens our business and helps us deliver exceptional experiences for our guests and teams alike.

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