Client Services Advisor

Hybrid in Aylesbury·Added 20 days ago (last checked 12 Oct)

The Royal Kennel Club

9 open roles

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Overview

Job details

Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Aylesbury for hybrid days
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.

Skills

Requirements

Knowledge and experience

Experience of delivering a broad range of products and services including sales promotion.
Experience of supporting customers using web related services.
Experience of using bespoke CRM/data base systems.
Knowledge of Microsoft products.
Excellent organisational skills and time management.
Effective questioning and listening skills.
Experience of working to OKR's and targets.

To be able to effectively resolve conflicts and complaints.
To be able to communicate effectively and present in a professional manner.
Ability to interpret and work with rules and regulations, (including formal i.e. GDPR, ISO,PCI)
Excellent problem-solver, naturally solution minded.

Pay & benefits

25 days annual leave, increasing up to 30 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December
Option to buy up to five days of annual leave per year
Employer pension contributions double the percentage of your plan earnings, up to 8%
Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)
Enhanced maternity, paternity and adoption pay
Lifestyle discounts via our EAP and healthcare cashback programme
Discounts on Royal Kennel Club products and services
4X Complimentary staff tickets to Crufts and Discover Dogs
Healthcare cashback programme with a fixed contribution paid for by the Royal Kennel Club
Free eye tests with a voucher towards the cost of your spectacles
Financial support for professional and vocational qualifications, with five days' study leave provided

The role

Job Title: Client Services Advisor
Location: Aylesbury/Hybrid
Team: RKC Registrations Operations
Reports to: Contact Centre Manager
Salary: Competitive
Closing date: Monday 5 October 2026
*Please not we are unable to provide work sponsorships

Love helping people, solving problems and delivering great customer service? We'd love to hear from you.

We're looking for a confident and customer-focused individual to join our team at The Royal Kennel Club. You'll be supporting customers across phone, webchat and email, helping with registration enquiries, online services and promoting relevant products and services.

You'll need to be organised, digitally confident and comfortable working with rules, regulations and customer data. You'll also be a natural problem-solver who enjoys finding solutions and turning challenging conversations into positive experiences.