Team Member

Bring the fun, deliver the service.

As a Team Member, you'll be the friendly face on the floor-welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed

***Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends****

Your Impact

Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.

Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"

Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.

Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary

team mindset: Work together across the floor, to deliver a consistent, high-quality experience.

You'll Bring

Customer‑first attitude with great people skills; friendly, upbeat, and helpful.

Team player energy-clear communication and willingness to learn on shift.

Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential-full training provided.