Professionals Support and Engagement Adviser

• Experience helping people navigate complex, formal or stressful processes, particularly where barriers to participation exist.
• A strong commitment to equality, diversity and inclusion, with knowledge of trauma-informed practice, safeguarding and partnership working.
• Excellent communication and relationship building skills, with the ability to build trust and explain complex information clearly and sensitively.
• Sound judgement in managing risk and identifying practical, proportionate solutions.
• Resilience, empathy and professionalism, alongside a collaborative approach to learning, improvement and service development.

If you're motivated by helping people navigate complex regulatory processes and ensuring everyone can participate fairly and effectively, this is your opportunity to make a real and lasting impact.

Salary:

London- £34,676 - £38,529

Edinburgh- £32,249-£35,832

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance - 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Join a team improving how professionals experience and engage with our regulatory processes.

Join a team contributing to a significant programme of work to improve registrants' experience of our regulatory processes. You'll work with colleagues across the organisation to strengthen practice, helping ensure professionals can participate effectively in processes affecting them.

Our Professional Support and Engagement Team works closely with safeguarding, wellbeing and other colleagues, strengthening how we identify and respond to factors that may affect nursing and midwifery professionals' involvement in our processes. A key priority is developing support, guidance and resources for unrepresented registrants, initially focusing on cases that have progressed to a Fitness to Practise Committee. While the role is primarily focused on improving experience and building colleagues' capability, some cases require direct engagement with registrants to help them understand proceedings, access support and engage fully. Through this work, the team promotes a values-based and needs-led approach to regulation, grounded in collaboration, sound judgement and practical problem solving.

This is a role where you can make a meaningful difference. You'll help colleagues identify and respond to barriers to engagement, advise on complex situations and contribute to improvements that enhance the experience of professionals while maintaining confidence in regulation. You'll also help shape guidance, training and learning that strengthens our approach.

This is an opportunity to use your skills in a role that combines advice, stakeholder engagement and service improvement. You'll help strengthen how teams respond to complex needs while contributing to a regulatory process that is fair, inclusive and effective.

• Provide guidance in cases involving additional vulnerabilities, complex needs or unrepresented registrants.
• Work directly with registrants where additional assistance is needed to support meaningful engagement.
• Advise colleagues on identifying barriers to participation and developing practical, inclusive approaches to engagement.
• Build effective relationships with internal and external stakeholders to promote inclusive, values-based approaches to regulation.
• Share learning and insights that contribute to continuous improvement.

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

We welcome applications from people with a range of professional backgrounds who are passionate about helping others navigate complex, formal or challenging processes. You may have experience in professional regulation, health and social care, advocacy, various judicial processes, ombudsman services, safeguarding, or similar roles where you've supported people through challenging situations while helping to improve practice.

This role offers the opportunity to strengthen organisational practice while helping individuals facing significant barriers engage effectively in processes that affect them.

What you'll bring