Fitness Duty Supervisor

At The Hurlingham Club, we are committed to supporting the wellbeing, development and long-term success of our staff. We offer a comprehensive range of benefits designed to reward your contribution and support you both inside and outside of work. Benefits include:

• 23 days' annual leave, rising to 28 days after 5 years' continuous service.

• Annual bonus scheme and annual pay review.

• Generous contributory pension scheme.

• Season ticket loans, cycle to work scheme and other financial wellbeing benefits.

• Health cash plan, life assurance and group income protection.

• Enhanced family leave (including maternity and paternity leave) and sick pay provisions.

• Mental wellbeing support, including an Employee Assistance Programme (EAP), access to counselling services and an in-house Mental Health First Aider network.

• Ongoing learning, training and development opportunities.

• Free meals on duty and free onsite parking.

• Access to onsite sports and fitness facilities, including weekly staff fitness classes.

• Discounts in the Club's retail outlets and at selected local businesses.

This is a hands-on operational role, with a strong focus on Duty Supervision. The successful candidate will be an active presence across the Swimming & Fitness facilities, supporting members and guests, overseeing the safe day-to-day operation of the indoor pool, fitness and studio area and undertaking poolside and plant room responsibilities. Alongside Studio Manager duties, the role requires a visible and proactive supervisor who is comfortable leading shifts, responding to operational issues and maintaining the highest standards of service, safety and presentation throughout the department.

As a Duty Supervisor you will work full time; 37.5 hours over five days. Shifts are scheduled as part of a rota and will include office hour administration shifts, early opening shifts, evening closing shifts and weekends as part of duty supervision.

• Maintaining the Dance Studio programme, providing a varied timetable of classes and developing a team of popular, reliable freelance instructors.

• To ensure the daily programme of activities runs smoothly and to ensure the highest standards of customer care are maintained for members and their guests.

• Monitoring class attendance and evaluating programme performance.

• Managing the Studio budget, including instructor payroll and equipment purchases.

• Ensuring instructors maintain required certifications and comply with health and safety standards.

• Maintaining clean and safe studios and equipment.

• To act as as Duty Supervisor on a seven-day rota as part of the Fitness management and supervisor team, to include poolside responsibilities and plant room supervision.

• To safely and efficiently prepare the Fitness Centre for opening in the morning and to follow all procedures for closing in the evening.

• Collaborating with other departments to support overall programme goals.

• Promoting classes through communication channels and member engagement campaigns.

DEPARTMENT: SWIMMING & FITNESS

Candidates will embody our Club values; excellence, prudence, integrity, courtesy.

The ideal candidate will have exceptional customer service and interpersonal skills, with the ability to remain calm under pressure while being friendly, polite and diplomatic. Commercially astute with experience managing budgets and teaching a range of group exercise classes. They will have previous supervisory experience in a similar environment and demonstrate excellent teamwork and organisational skills. A current Pool Plant, Lifeguard, First Aid or gym qualification would be desirable.