Product Service Lead
Shape smarter, more resilient technology services at the heart of English football!
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The Football Association is embarking on one of the most significant casual workforce transformation programmes in its recent history.
Forthcoming Employment Rights Act reforms will change the way organisations engage and manage casual workers. With almost 3,000 casual workers supporting everything from Wembley Stadium events and England teams to grassroots football and FA Learning, we need a strategic and commercially minded Programme Manager to lead this critical piece of work.
This is an opportunity to influence organisation-wide workforce strategy, helping us design a future operating model that balances flexibility, compliance, colleague experience and commercial sustainability.
Working closely with senior leaders across HR, Legal, Finance, Technology and operational teams, you will lead a complex transformation programme that will shape how The FA engages, deploys and supports its casual workforce for years to come.
We are looking for an HR programme leader who thrives in complex, ambiguous environments and can take a broad business challenge through to practical implementation.
You'll bring:
This is a rare opportunity to lead a high-profile transformation programme at the heart of English football.
You'll work across one of the UK's most recognised sporting organisations, partnering with senior leaders to solve complex workforce challenges while helping shape a modern, sustainable and compliant workforce model for the future.
We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
The Football Association · HA9 0WS
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