Meetings & Events Sales Coordinator

The Perks of working for The Doyle Collection:

• Service Charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Company Pension
• Complimentary dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties
• Refer a Friend bonus scheme

Reporting to the Director of Sales, London, the Meetings & Events Sales Coordinator will play a pivotal role in supporting the Meetings & Events Sales team across The Marylebone, The Bloomsbury and The Kensington. This role is responsible for coordinating enquiries, managing sales administration and systems, supporting business development initiatives, and ensuring seamless communication between clients, the sales team, and hotel operations. The successful candidate will help maximise revenue opportunities, deliver exceptional customer service, and ensure the smooth day-to-day operation of the M&E Sales function across the London hotels.

• Coordinate and distribute incoming Meetings & Events (M&E) enquiries to maximise sales opportunities across three luxury hotels.
• Support the M&E Sales team with lead generation, business development, and identifying new sales opportunities.
• Manage the Meetings RFP process and third-party booking platforms, including CVENT and Venue Directory.
• Schedule and coordinate site inspections, familiarisation trips, trade shows, sales missions, and industry events.
• Maintain accurate records and updates within Opera Sales & Catering and reservation systems, ensuring GDPR compliance.
• Produce and distribute daily function sheets and event information to relevant departments in a timely manner.
• Monitor enquiry response times, ensuring excellent customer service and client communication within agreed deadlines.
• Conduct post-event follow-up with clients, gathering feedback and resolving issues promptly to enhance guest satisfaction.
• Maintain M&E sales collateral, marketing materials, SOPs, and quality standards across the department.
• Support team administration, including training coordination, holiday and absence tracking, and maintaining filing systems.
• Fulfil client brochure requests and manage office communications efficiently.
• Develop and maintain strong product knowledge of all three hotels and their competitive market.
• Assist with departmental projects and initiatives as directed by the Director of Sales.

Contract: Permanent Salary: Competitive

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.