Guest Relations Executive

• Previous experience in a luxury hotel Front Office, Guest Services or Reception role.
• A genuine passion for hospitality and delivering exceptional guest service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational ability.
• A positive, proactive and professional attitude.
• Ability to remain calm and efficient in a busy environment.
• Confidence using hotel systems and Microsoft Office.
• Flexibility to work shifts, including evenings, weekends and public holidays.

Contract: Permanent Salary: Excellent salary & benefits

The Perks of working for The Doyle Hotel:

• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

Are you passionate about delivering exceptional guest experiences and creating memorable moments? We are looking for a Guest Relations Executive to join our Front Office team and play a key role in ensuring every guest receives a warm welcome and outstanding service throughout their stay.

As the first point of contact for many of our guests, you will be responsible for providing a seamless arrival and departure experience, responding to guest requests, managing room allocations and guest preferences, and working closely with departments across the hotel to exceed expectations at every opportunity.

• Deliver a warm, professional and personalised service to all guests.
• Manage guest check-in and check-out procedures efficiently.
• Handle guest enquiries and requests promptly and effectively.
• Maintain accurate guest profiles, reservations and registration details.
• Upsell hotel services and room categories where appropriate.
• Work closely with Housekeeping, Concierge and other departments to enhance the guest experience.
• Resolve guest concerns confidently and escalate issues when required.
• Ensure all cash, billing and payment procedures are completed accurately.
• Maintain excellent knowledge of the hotel, local area and current promotions.