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Customer Planner

On-site in Cambridge·Full-time·Added 3 days ago (last checked 9 Oct)

Thames Water

86 open roles

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Overview

Job details

£14.41 - £16.48 an hour
Gross, as stated in the ad.
Temporary contract
Full-time.
Apply by Thursday 15 October
The date the employer’s listing closes.

Requirements

Work on-site in Cambridge
No relocation package mentioned.

Skills

Nice to have

Scheduling

Requirements

What we're looking for

Experience working in a fast-paced customer service or operational environment
Experience working with different teams and stakeholders, strong relationship-building skills
Confidence communicating with customers, including during more challenging conversations
Good problem-solving and analytical skills, with the ability to make sensible decisions when priorities change
Good general computer skills, including Microsoft Excel
A proactive approach and the confidence to take ownership of issues through to resolution

Nice to have

Experience planning, scheduling or coordinating work for field-based teams would be beneficial
Experience using Salesforce or working within the water or wastewater industry would be helpful, but it's not essential.

Pay & benefits

What you'll get

Hourly Pay rate: £14.41 - £16.48 per hour

Hourly Pay rate: £14.41 - £16.48 per hour
Expenses: Excluded
Location: Slough, SL1 4PJ
Length of assignment: 24 weeks

Hours:35 hours per week

Working days: Sunday to Wednesday, 7am-5pm

Please note you will be on assignment at Thames Water via Pertemps

The role

We're looking for a Customer Planner to join our Customer Solution Centre in Slough. You'll play an important role in helping our field teams get to the right jobs, with the right information and resources, while making sure our customers are kept informed throughout their journey.

What you'll do

Plan and allocate work to our field teams, making sure engineers have the right information, skills and equipment to complete jobs successfully.
Prioritise and monitor work throughout the day, adjusting plans when operational demands or customer needs change.
Speak with customers to understand their situation, provide clear updates and take ownership of issues through to resolution.
Support customers through more complex or sensitive journeys, including complaints and escalations.
Work closely with field teams, contractors and internal stakeholders to keep work progressing smoothly.
Maintain accurate records, support operational incidents when required and help identify opportunities to improve how we work.

About Thames Water

Industry: Utilities
Website: thameswater.co.uk

In their own words

About the company & team

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

All open roles at Thames Water