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Welcome Team Agent in Liverpool

On-site in Liverpool·Full-time·Added yesterday (last checked 6 Nov)

TGG UK

40 open roles

Our summary

Salary
£26,938 - £28,609 a year

About £1,910 - £2,010 a month after tax.

Contract
Full-time
Holiday
35 days holiday inc. bank holidays

TGG UK is hiring for this role in several places. This vacancy is in Liverpool.

Requirements

What we're looking for

Customer service experience in a target driven role

Able to understand bespoke systems and be proficient in Microsoft office

Warm personable phone manner

Patient and empathetic

Meticulous attention to detail

Target driven and motivated

Grow with Acorn

Pay & benefits

What you'll get

Salary: £26,938 - £28,609 Plus up to £2,000 performance related bonus per annum, once established within your role.

The role

Role: Welcome Team Agent

Location: Liverpool, Mersey Chambers

What you'll do

What you will be doing:

Ensure all details on applications are honest and accurate

Perform checks on applicants' details to confirm accuracy

Update details and advise customers to any change in the price of their premium

Assist client in providing vital information

Promote bespoke packages relating to the client's needs

Always provide excellent customer service

How you'll work

Working Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm (1 in 3 Saturdays 09:00am - 17:30pm)

Benefits

🌴 35 days' holiday (including bank holidays) with additional buy/sell options

🧠 24/7 mental health support & free counselling available

☝ Grow with us: Through career fairs, leadership programs, and learning on the go!

💸 Flexible benefits, including early access to salary via our internal platform

🏡 Hybrid working options to support work-life balance and individual needs

🎉 Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

🧠 Mindful Employer - championing mental health and wellbeing

♿ Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities

🌸 Menopause Friendly accredited - supporting every stage of life

🎖️ Armed Forces Covenant signatory - honouring those who serve

🏆 Great Places to Work 2024/25 - fostering an engaging and positive workplace culture

📈 Best Place to Work for Development - proud to be investing in people's future

👩💼 Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

About TGG UK

In their own words

About the company & team

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

🦏 We run through walls for our customers and each other

🐐 We challenge the status quo

🐧 We succeed when we help those around us succeed

🐆 We decide quickly when the smart thing to do is use our judgement

Additional information

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

🔍 Checks & ClearancesAll roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

🌍 Visa RequirementsBecause our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

💬 We're Here to Support YouWe're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

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