Post Office Operations Manager in Stafford

Salary: £26,912

As a Post Office Operations Manager, you'll lead the day-to-day operation of a Post Office branch within our retail store. You'll support and develop your team to deliver a helpful, efficient customer experience while ensuring transactions are accurate, procedures are followed and the branch operates safely and effectively. From managing financial services and mail transactions to maintaining compliance and improving performance, you'll help ensure customers can rely on the service we provide.

39 hours per week working any 5 out of 7 days, including weekends

3-Day Post Office Counter Training: Covers introduction, processes, practical skills and systems. Training may take place at a different location, so flexibility is required.

Lead and motivate the team. Set a positive example, support colleagues across the counter and help everyone deliver friendly, consistent service.

Put customers first. Ensure customers are welcomed, listened to and supported to access the Post Office services they need.

Maintain compliance and security. Ensure Post Office Ltd. procedures, security requirements and governance standards are followed consistently.

Take ownership of branch operations. Oversee daily processes, cash handling, reconciliations and audits, maintaining accuracy and financial accountability.

Drive performance. Work with your Cluster Manager to understand branch results, use scorecard information to identify opportunities and turn priorities into practical actions.

Develop your team. Coach colleagues, support training, share knowledge and recognise achievements to build confidence and capability.

Work collaboratively. Build strong relationships with store colleagues and leaders, sharing information and working together to achieve branch and business goals.

We're looking for a confident, hands-on manager who enjoys leading people, solving problems and delivering great customer service. You'll be organised and detail-focused, with the judgement to manage a regulated operation responsibly while keeping customers and colleagues at the heart of what you do.

Management experience. Experience leading a team in a customer-facing retail, financial or postal environment.

A strong focus on compliance. An understanding of the importance of security, accurate transactions and following procedures, ideally in a Post Office or similarly regulated setting.

A customer-first approach. You care about delivering a helpful, reliable service and building customer trust.

A focus on performance. You're comfortable working towards targets, reviewing results and identifying actions that improve service and branch performance.

A hands-on leadership style. You lead by example, coach colleagues and support people to build their skills and confidence.

Strong organisation and communication. You can prioritise, share information clearly and respond positively when plans or customer needs change.

A team-first mindset. You work collaboratively with colleagues and leaders to solve challenges and achieve shared goals.