Food & Beverage Assistant

Salary/Benefits: Competitive Salary

Contract: Casual

Hours: Full Time

Hours per week: 0

Job Title: F&B Assistant
Location: Hotel Gotham - Newcastle - Siren
Department: Food and Beverage
Reports to: Restaurant Manager

ROLE OVERVIEW

As a Waiter/Waitress at Siren, the signature fine dining restaurant at Hotel Gotham - Newcastle, you will be part of a passionate and professional team dedicated to delivering refined, intuitive service. Your role is to ensure each guest enjoys a memorable and seamless dining experience, from arrival to departure.

Working closely with the culinary and sommelier teams, you will act as both host and guide-providing detailed knowledge of the menu, anticipating guest needs, and embodying the grace and poise expected in a five-star service setting.

KEY RESPONSIBILITIES

Guest Service

• Deliver warm, personalised, and elegant service to every guest, in line with the standards of fine dining.
• Confidently describe and explain dishes, ingredients, preparation techniques, and menu concepts.
• Understand and accommodate dietary requirements, allergies, and special requests.
• Ensure service flows seamlessly across multiple courses, including timing, etiquette, and guest preferences.
• Build rapport with guests to create a bespoke dining experience and encourage repeat visits.

Restaurant Operations

• Prepare the restaurant for service, including setting tables, polishing glassware and cutlery, and ensuring mise en place is complete.
• Maintain cleanliness and presentation of all front-of-house areas in line with health and hygiene standards.
• Support the team in running food and beverages, resetting tables, and assisting with private events as required.
• Communicate clearly with kitchen, bar, and management to ensure smooth and efficient service.

Product Knowledge & Upselling

• Maintain a deep understanding of the à la carte and tasting menus, including provenance and chef philosophy.
• Support wine and beverage pairing by working closely with the sommelier team and having a strong knowledge of the drinks menu.
• Upsell premium offerings and seasonal specials where appropriate, always in a natural and informed manner.

Compliance & Health and Safety

• Follow all hotel policies, procedures, and legal guidelines relating to food safety, hygiene, and guest wellbeing.
• Complete all necessary daily, weekly, and monthly checklists.
• Attend training sessions related to Health & Safety, Food Safety, Allergen Awareness, and Emergency Procedures.

CORE COMPETENCIES & PERFORMANCE INDICATORS

• Demonstrates poise, polish, and exceptional attention to detail in every guest interaction.
• Maintains composure and professionalism in high-pressure environments.
• Delivers high guest satisfaction scores and positive feedback consistently.
• Proactively supports the wider F&B and hotel team during service.
• Understands the impact of personal service on the reputation and profitability of the restaurant.