Seasonal Visitor Services Assistant

TAMWORTH BOROUGH COUNCIL

TAMWORTH CASTLE

Seasonal Visitor Services Assistant

£26,016 per annum pro rata

Site based

5.5 hours per week to be worked on Saturdays

Seasonal contract

48 weeks per annum

Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

We are looking to appoint a Visitor Services Assistant at our award-winning visitor attraction. The role will provide an outstanding visitor experience through the day-to-day delivery of visitor services including ticket office/shop, visitor welcome, museum engagement, events and private bookings.

Reporting to the Castle Manager, the role includes engaging with visitors to ensure the best possible experience on site, keeping display areas clean and tidy and reporting any defects or damage, assisting in all aspects of the visitor reception and shop to sell tickets, drinks/snacks and souvenirs, replenishing stocks and supplies to maintain high standards for visitors and patrolling the Castle to ensure a safe and secure environment. Above all you will be a brand ambassador for Tamworth Castle and part of a visitor-focused team.

The ideal candidate will have an interest in and appreciation of museums and historical buildings. They will be committed to helping our visitors to engage with the conservation and preservation of our buildings and museum collections. They will have excellent customer service skills, strong interpersonal and organisational skills and knowledge and use of relevant IT systems software (tills and sales systems) as well as being a team player with excellent verbal communication skills.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Lara Rowe, Castle, Museum and Archive Manager on 07528 630024.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.

Closing date: 23 October 2026

Interviews will be on 2 November 2026

Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual's needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.