Implementation Manager, Strategic Workforce Planning

About TalentNeuron, LLC

TalentNeuron is the global leader in workforce and labor market intelligence. Our solution combines external labor market data with internal workforce insights to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition.

We ingest millions of global data points across 96% of the world's GDP and deliver insights through SaaS, data delivery, and expert advisory services-helping the world's leading enterprises plan, build, and deploy the workforce of the future.

Our Core Values

Humanity First - We lead with empathy, kindness, and respect.

Customers at the Core - We deeply understand client needs and deliver exceptional value.

Diverse Minds, One Team - We collaborate, debate, and succeed together.

Pioneering Innovation - We take risks, learn fast, and drive change.

Resilient Perseverance - We solve problems creatively and own our commitments.

Role summary

We're looking for an experienced Implementation Manager to lead end-to-end delivery of TalentNeuron Strategic Workforce Planning (SWP) implementations. In this role, you'll turn solution designs into executable plans, guide customers through deployment and onboarding, coordinate cross-functional teams and partners, and help clients realize value quickly through strong adoption and change management.

Ways of working

EMEA-based role supporting global clients, majority in EMEA - with openness to occasional North America coverage

Operates in close partnership with: Pre-Sales Solutions Consulting Team (design), CSM (value), AE/AM (account owner), Product/Engineering (innovation, quality & fixes), Internal Implementation Support Teams & External Partners/SIs and PMO (execution), and Support (L1/L2/L3) (issue resolution)

Core responsibilities

What you'll do

Lead end-to-end implementation delivery from kickoff through go-live and early adoption, including scope, milestones, dependencies, risks, and resourcing

Own the solution design and delivery model for the solution implementation

Translate solution designs and customer requirements into actionable delivery plans, testing approaches, data and integration workstreams, and acceptance criteria

Coordinate cross-functional internal teams, implementation partners (internal & external), and customer stakeholders to keep projects on track and aligned to business outcomes

Oversee platform readiness, configuration, identity and access setup, data provisioning, integration coordination, user acceptance testing, cutover, and stabilization

Deliver role-based training and enablement, including workshops, office hours, train-the-trainer sessions, and adoption support for key user groups

Partner with Customer Success to support adoption, accelerate time-to-value, and complete a smooth post-implementation handoff

Capture lessons learned and help improve implementation playbooks, templates, and delivery processes over time

Be a best-practice evangelist - infusing TalentNeuron methods into client processes

Support PMO team for project governance, including status reporting, risk and issue management, steering forums, and executive-ready communications

Success metrics (project-level)

Delivery & quality

(Qualitative) customer feedback (e.g. CSAT, customer sentiment) on satisfaction with implementation team

Milestone adherence rate; on-time go-live; change-request ratio

UAT / validation pass rate

Escalation rate & RAID closure rate

Adoption & value realization

Degree of self-sufficiency, maturity & independence of client user cohorts (admins, business leaders, team leaders, etc.); training completion & proficiency

Time-to-first-business outcomes; deployment of priority features/use cases; usage by target personas

Strategic adoption metrics, e.g. degree of success criteria achieved; level of executive buy-in

Data & integrations

SIT pass rate

Time-to-data availability; freshness & completeness; API success/error rates; taxonomy/skills alignment

Handoff

Completeness/clarity of documentation, runbooks, and the post-implementation success plan (renewals/expansion remain with AE/AM; ongoing success sits with the designated post-implementation owner)

CSM handover success rate, e.g. cutover success; first-30-day incident volume; time-to-exit hypercare

What you'll bring

Proven experience leading complex SaaS implementations with multiple stakeholders, workstreams, and executive visibility

Strong project and program management skills, including planning, dependency management, risk tracking, change control, and stakeholder communication

Experience coordinating technical implementation activities such as identity setup, integrations, data mapping, testing, and go-live readiness

Ability to facilitate workshops, deliver training, and support customer adoption across a range of business and technical audiences

Excellent written and verbal communication skills, with the ability to present clearly to both project teams and senior stakeholders

Nice to have

Deep subject-matter expertise with strategic workforce planning, skills intelligence, HR technology, or related workforce transformation domains

Experience with PMO software

Working knowledge of APIs, data integrations & ETL processes; data wrangling in support of enterprise software implementations

German language ability - helpful in supporting current EMEA customers

French language ability - a plus, though not required (no current French customers)

What We Offer

• Fully remote work - work from anywhere.

• Flexible schedule - we care about results, not hours.

• English and Ukrainian working environment.

We're an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.