UK jobs. Bigger possibilities.
136,000+ live jobsRemote, London·Full-time·Added 4 months ago (last checked 12 Oct)
Full-time
Per the ad.
Fully remote
Only from certain places, per the ad: “You are based in Europe - can sit remote.”
Italian
The ad asks for Italian, or counts it in your favour.
25 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.
Nice to have
You need to be fluent in Italian and English
💸 A competitive salary + stock options in our fast-growing Series E start-up.
🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
🌴 25 days of annual leave + public holidays in the country where you are based.
🚲 Cycle to work scheme (London).
🥳 Regular socials and company retreats + and regular tasty lunches!
🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
👉 A generous referral scheme.
🧓 Pension contribution/salary sacrifice.
💻 Work from home set up.
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
Welcome to the video first world!
From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read - both at home and at work. If you're reading this and nodding, check out our brand video.
Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale-until now....
The role...
Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
🚀 A huge opportunity for career growth as you'll help shape a market-defining product.
If you want to be a part of building a legendary company, COME JOIN US! 😊
About you...
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You are based in Europe - can sit remote.
📍 A hybrid setting
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We're trusted by leading brands such as Heineken, Zoom, Xerox, McDonald's and more. Read stories from happy customers and what 1,200+ people say on G2.
In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We've raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.
At Synthesia we expect everyone to...
Be an owner
Focus on outcomes over Inputs and Plans
Make the journey fun
Default to simple
or browse London·Customer Success·Mid-level·Remote·AI & Deep Tech
As a Research Scientist, you will join a team of 40+ researchers and engineers in our R&D department, working on the frontier of generative AI with a focus on avatar-centric, interactive video…
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100.
Lead the delivery of complex engineering projects focused on driving user acquisition, activation, and revenue growth.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of…
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of…
Synthesia ships more product, faster, than we ever have. AI has collapsed the cost of building which means the hard part is no longer making things, it's making sure people actually adopt them.
Synthesia's long-term vision is to build the best human-interactive models: systems that don't just talk to people, but perceive and respond to them, reacting to a user's actions and emotions, not…
£131k - £175k
£75k - £84k
£67k - £93k
€67k
