Head of Service Sales

Hybrid in Bristol·Full-time·Added 28 days ago (last checked 6 Oct)

Syntegon

7 open roles

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Bristol for hybrid days
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Project Management

Requirements

Qualifications

We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management.

You bring

Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
Strong knowledge of machines, service requirements, and lifecycle management.
Ability to analyze customer data, identify opportunities, and drive sales growth.
Experience working with cross-functional teams, particularly after-sales and service organizations.
Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.

Pay & benefits

Additional Information

At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself.

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

Competitive salary with regular reviews
25 days’ holiday plus bank holidays to recharge
Flexible working with annualized hours scheme
Generous pension scheme with Aviva
Life assurance of 7 x annual salary for peace of mind
Simply Health medical cashback plan for everyday healthcare costs
Income protection after 2 years’ service
Cycle to Work and Tech schemes to make life easier
Wellbeing support through Everymind at Work
A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit

To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.

The role

Company Description

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

Become part of our team and

Job Description
Head of Service Sales, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.
Key Responsibilities
You will take ownership of installed base revenue growth and customer success, with responsibilities including:
Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.

About Syntegon