Customer Service Supervisor

Overview

Customer Services Supervisor

Location: London Heathrow

Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you're a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.

Responsibilities

• Lead and motivate staff to deliver excellent customer experiences

• Manage attendance, performance and training needs

• Ensure compliance with safety, security and operational procedures

• Resolve customer issues quickly and professionally

• Oversee PRM resource planning, deployment and equipment maintenance

• Liaise with airport authorities and maintain accurate operational data

• Report and address incidents, supporting investigations and corrective actions

Qualifications

QUALIFICATIONS AND COMPETENCIES

• Experience working in aviation, ideally in an airside operational role.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
• Fluent spoken and written English (additional languages beneficial)
• A desire to lead and develop other teams and team members.