Customer Advisor

Hybrid in Head Office·Full-time·Added 9 days ago (last checked 4 Oct)

Steven Eagell

19 open roles

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Overview

Job details

Up to £27,500 a year
Gross, as stated in the ad.
About £1,940 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Head Office for hybrid days
No relocation package mentioned.

Benefits

25 days holiday + bank holidays
Paid annual leave, per the ad.

Skills

Requirements

What we're looking for

Must Have: Telephony Experience

Pay & benefits

What you'll get

Salary: up to £27,500pa

25 days annual leave + Bank Holidays and your Birthday Off
Long Service Awards / Colleague Recognition
Enhanced Maternity / Paternity at qualifying service length
Car Benefit Scheme after successful completion of a probation period
Sales Incentives
Comprehensive training provided
Company pension scheme
Death in Service
Access to high street discounts through Perk Box
In-house, manufacturer & professional qualifications
Staff referral scheme
Access to medical cover through Simply Health

If you're ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.

The role

What you'll do

As a Customer Advisor, you'll be the first point of contact for our customers, handling inbound and outbound calls and electronic communications. You'll provide outstanding support to our service enquiries, working towards quality and volume targets in a fast-paced environment.

Key Responsibilities

Deliver exceptional customer service at all times.
Build rapport and understand customer needs.
Make outbound calls for service and MOT reminders, converting them into bookings.
Handle inbound calls professionally and efficiently.
Advise customers on additional products and services (e.g. service plans).
Accurately log call activity and customer data.
Meet call volume and conversion targets.
Maintain accurate records of vehicle details and service history.
Update customer contact information.
Support with other ad-hoc duties as required.

How you'll work

Location: Head Office, Office based for the first 3 months, then Hybrid.

Contract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5hour shift

What we are looking for in a Customer Advisor

Confident, enthusiastic, and self-motivated individuals
Comfortable working both independently and as part of a team
Strong communication skills with the ability to build rapport quickly over the phone
Previous experience in a telephony-based customer service role (essential)
Ability to handle a high volume of calls while maintaining professionalism and accuracy
A proactive approach with a positive and customer-focused attitude
Passion for delivering excellent customer service in a fast-paced environment

About Steven Eagell

Industry: Motor Retail
Website: steveneagell.co.uk

In their own words

About the company & team

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

All open roles at Steven Eagell