Partnership Account Manager

At JPS (Jewson Partnership Solutions) part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home!

JPS is here to deliver more for Registered Providers of Social Housing, Repairs & Maintenance Contractors and organisations operating in the public sector.

This is a full-time, home-based position covering Yorkshire, with regular travel across the region. The role is 42 hours per week, Monday to Friday, typically between 8:00am and 5:00pm. Flexibility is required to meet customer needs and support business requirements.

What You'll Be Doing

• Managing a portfolio of Public Sector contracts across the Yorkshire region, ensuring excellent customer service, contract compliance and long-term retention.
• Building trusted relationships with customers at every level, from operatives through to Directors.
• Delivering profitable growth by identifying opportunities within existing customer accounts.
• Working collaboratively with Commercial, Supply Chain, Operations, Finance, IT and other business functions to deliver the best possible customer solutions.
• Building strong relationships with suppliers to maximise contract support, improve product knowledge and identify innovative solutions.
• Ensuring contracts are delivered in line with agreed terms, conditions, KPIs and SLAs.
• Delivering value for money throughout the lifetime of customer contracts by driving efficiencies and continuous improvement.
• Supporting the development and delivery of customer social value plans and contributing to wider social value initiatives across JPS.
• Assisting with contract mobilisations and demobilisations alongside the JPS Implementation Manager.
• Working with the Commercial Team to maintain product catalogues, pricing, contract support and other commercial agreements.
• Supporting tender and re-tender activities by providing customer insight and helping develop high-quality, competitive submissions.
• Working proactively with customers ahead of contract renewals to understand changing requirements and develop effective solutions.
• Building effective relationships across the wider STARK business to ensure outstanding service and uncover opportunities for growth.
• Supporting the creation and maintenance of new business pipelines within your designated region.
• Maintaining accurate customer information and activity within the CRM system.
• Acting as an ambassador for the Jewson Purpose and Values in every customer interaction.

What We're Looking For

• Proven experience managing customer accounts within a customer-facing commercial environment.
• Experience within the Public Sector market is preferred, with a strong understanding of its influencing factors.
• A proven track record of customer retention, sales growth and margin improvement.
• Excellent relationship-building skills with the ability to influence stakeholders at every level.
• Strong commercial and financial awareness with the ability to turn analysis into profitable outcomes.
• Excellent written and verbal communication, presentation, negotiation and influencing skills.
• Experience working collaboratively across multiple business functions.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• A customer-first approach with excellent problem-solving skills.
• Good commercial acumen, attention to detail and experience using Microsoft Excel and CRM systems.
• A degree or business-related qualification is desirable.

What's in it for you

• Competitive Basic Salary

• Performance Related Bonus
  34 days holiday per year

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• Work Perks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.