Digital Tourism Business / Management Consultant – UK contract, Saudi client

Senior Business Consultant/Manager - Digital Tourism Target Operating Model (UK base, Saudi client)

• Digital Business Consultancy (definition/documentation/presentation) background
• Travel & Hospitality industry experience a definite bonus
• Any experience of working within the Middle East (especially Kingdom of Saudi Arabia)
• UK/remote based, but able to travel (trips no longer that 1-2 weeks max and planned on an ad-hoc basis (3-4 trips during the year)

Define, agree and mobilise Digital Tourism Target Operating Model

Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run)

Implement the Governance Framework & Structures for:

• Risk Management
• Change, Configuration and Control Body
• Partner Integration Framework
• Acceptance into Service Framework
• Issues & Requests Management

Define Tourism s digital support model and framework to enable the seamless visitor experience and robust support services

Define the high-level Capability and Maturity Model for Digital Tourism

Define and publish the Common Framework to align Business and IT

Define the Visitor Care strategy, digital toolsets requirements and stand-up Visitor Care - Phase 1 MVP

Define the Digital Communications strategy & requirements across the Common Framework (Strategy, Design, Build & Run)

Support development of a business case (eg, rough order of magnitude cost elements, vendor quotes) and statements of work to tender for services and budget

Support the design, build and deliver; principles and guidelines for:

• Discover app and website
• Dynamic Quality, Digital Twin
• Visitor Pass

Determine and document migration roadmap from current state to approved end state

Work with Security services to implement a shift left Model into the Common Framework

Contract will be inside IR35/FCSA accredited umbrella