Mulesoft Support Consultant

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Mid-Senior Level

About the role:

The Mulesoft Support Consultant forms part of the SJP Applications and Data Support team that is central to effective application management and maintaining high availability of production systems supporting many business functions, the partnership and clients. The role is responsible for the support, maintenance, monitoring and troubleshooting of business-critical integrations built on the MuleSoft Anypoint Platform.

The team sits alongside other support teams within Technology Operations with the aim of ensuring all applications and services within the team's remit are running smoothly, performant and highly available, acting as 2nd and 3rd line support for calls raised by the user community. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs

What you'll be doing:

• Providing 2nd and 3rd line support for MuleSoft applications, API and integration services.
• Monitoring integration platforms and API performance using enterprise monitoring tools.
• Proactively identifying service degradation, performance bottlenecks, and capacity risks.
• Investigating, troubleshooting, and resolve complex production incidents within agreed SLAs.
• Leading major incident investigations and coordinate technical resolution activities.
• Ensuring timely communication of incidents, risks, and service impacts to stakeholders.
• Acting as an escalation point for complex incidents.
• Working closely with development, infrastructure and business teams to ensure the reliability and performance of integrations.
• Consulting on projects as required and aid in transition of Project work into BAU (support/warranty handover etc).
• Suggesting continual improvement suggestions
• Providing guidance and monitoring to others in the team on complex issues
• Supporting the Problem Management team - providing root cause analysis and Service Outage Analysis reporting.
• Participating in the delivery of IT's overall objectives.
• Documenting and recording change requests with the SJP Change Advisory Board

About you:

We're looking for a technically capable MuleSoft professional who enjoys solving complex integration issues and keeping critical business systems running smoothly. You'll be comfortable working independently, investigating incidents, identifying root causes and delivering solutions across a broad range of enterprise applications.

Essential Criteria:

• Demonstrable experience supporting and troubleshooting MuleSoft applications, APIs and integration services within a complex enterprise environment.
• Strong knowledge of the MuleSoft Anypoint Platform, including tools such as Anypoint Studio, API Manager, Runtime Manager, Exchange, CloudHub and/or Runtime Fabric.
• Experience supporting and resolving incidents across API and integration technologies, with the ability to perform root cause analysis and deliver effective solutions.
• Strong understanding of integration technologies and standards, including REST, SOAP, JSON, XML, OAuth and Web Services.
• Ability to manage and prioritise multiple incidents, problems and support activities within agreed service levels, remaining calm under pressure.
• Strong analytical and problem-solving skills, with the ability to work independently and act as a technical escalation point for complex issues.

Desirable Criteria:

• MuleSoft certifications, such as MuleSoft Certified Platform Architect, MuleSoft Certified Integration Architect, or other relevant MuleSoft accreditations.
• Experience supporting integrations within large-scale or business-critical enterprise applications.
• Knowledge of cloud platforms such as Azure, AWS or GCP.
• Knowledge of ITIL principles, incident management, problem management and service improvement practices.

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.

Our benefits include:

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.

• Private Medical Insurance - company-funded cover for you and your immediate family
• Generous Pension Scheme - a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave - up to 26 weeks' full pay to support growing families.
• Protection Benefits - company-funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.