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Specialist Tenancy Sustainment Advisor

Hybrid in St Albans·Full-time·Added 4 days ago (last checked 26 Oct)

St Albans City and District Council

5 open roles

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Our summary

Work mode: Hybrid, St Albans
Contract: Full-time
Closing date: Apply by Friday 6 November

Skills

Tenancy Sustainment

Nice to have

Microsoft Office

Requirements

What we're looking for

You should be educated to NVQ level 4/5 and you must be able to demonstrate relevant experience in housing, homelessness, support services, or a related field. Working knowledge of relevant legislation, standards and core disciplines of work area is essential for this role. Excellent communication and interpersonal skills, with the ability to build positive relationships and establish trust with people from a wide range of backgrounds is essential for this post.

Nice to have

You must be an excellent communicator, be literate and ideally be able to use a range of Microsoft Office products and work specific software packages.

Pay & benefits

What you'll get

Job Title: Specialist Tenancy Sustainment Advisor (P2603)

Salary: £39,481 up to £43,149 inclusive annual salary

Car allowance +Local Government Pension Scheme

The role

Are you passionate about making a positive difference in people's lives? We are looking for a dedicated and compassionate person to join our team.

In this new role, you will be responsible for providing specialist tenancy sustainment and housing-related support to individuals who have moved into permanent accommodation. You will be managing a varied caseload ensuring that those previously have been rough sleeping or have been at risk of rough sleeping are supported to successfully sustain a tenancy in settled accommodation.

Working with a diverse range of clients, you will help individuals access and sustain suitable accommodation, overcome barriers to housing stability, and build the skills and confidence needed to live independently. You will be working with a range of stakeholders to ensure individuals are able to access and engage with support services in order to maintain a tenancy.

How you'll work

Type: Full time, 37 hours per week, 20-month fixed term contract

Location: Hybrid working options

Job Ref: P2603

About you

If you are committed to helping people achieve positive outcomes and want to play a key role in supporting some of the most vulnerable members of our community, we would love to hear from you.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

26.5 days basic annual leave (increasing with service) + bank holidays.

Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers

Local Government Pension Scheme
Flexible working options
Staff Parking Permit
Reimbursement of professional fees
Comprehensive development and training
Discounted membership at selected local sports and fitness centres
Access to discounts and benefits via online platform

About St Albans City and District Council

Industry: Local government

In their own words

Additional information

Disability Confident
We are proud to be a Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Disclosure Checks
This post is subject to a Basic Disclosure Check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

For an informal discussion, please contact Paul Netten, Homeless Prevention Manager at Paul.Netten@stalbans.gov.uk or David Reavill Strategic Housing Manager at David.Reavill@stalbans.gov.uk

To apply

Please select the apply button on the vacancy and follow the steps below:
Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
Provide an up-to-date CV (no more than three sides of A4), explaining any gaps in employment.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

For more information and to learn more about the council visit our website Jobs and Careers or email recruitment@stalbans.gov.uk or telephone (01727) 819251 stating your details and the post reference number.

Closing date for applications: 6th November 2026.

Interviews are scheduled for w/c:tbc

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

All open roles at St Albans City and District Council