Senior Hire Desk Controller

We're looking for someone who has:

• Previous experience in a Hire Controller, Senior Hire Controller or similar role, ideally within the plant, tool or equipment hire industry.

• Excellent customer service and communication skills.

• Strong organisational skills with the ability to manage competing priorities.

• A proactive, solutions-focused approach and the confidence to make decisions.

• Experience supporting colleagues and sharing knowledge within a team.

• Good commercial awareness and an understanding of hire processes.

• Confidence using computer systems and managing administrative processes accurately.

• The ability to work under pressure while maintaining a positive, professional approach.

Above all, we're looking for someone who enjoys working with people, takes pride in delivering great service and wants to make a real difference.

At Speedy Hire, we believe our people are our biggest asset, and we're committed to supporting your development and rewarding your contribution.

Our benefits include:

• Competitive salary

• 26 days' annual leave plus bank holidays

• Life assurance

• Pension scheme

• Employee assistance programme

• Access to our employee benefits and discount platform

• Training, development and career progression opportunities

• A supportive team environment where your contribution is valued

Job Introduction

Location: Haydock, Merseyside
Working Hours: 37.5 hours per week, Monday to Friday
Contract: Permanent, Full Time

About Speedy Hire

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we're proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

The Role

We have an exciting opportunity for an experienced Senior Hire Controller to join our busy team based in Haydock.

As a Senior Hire Controller, you'll play a key role in ensuring the smooth running of our hire operations, delivering excellent customer service and supporting the wider team to achieve operational and commercial targets.

You'll be the go-to person for customer enquiries, hire requirements and day-to-day challenges, using your experience to support colleagues, build strong customer relationships and ensure we consistently deliver a first-class service.

This is a great opportunity for someone with hire industry experience who enjoys taking ownership, supporting others and working in a fast-paced environment.

What You'll Be Doing

• Managing customer hire enquiries, bookings, off-hires and equipment availability.

• Providing a high standard of customer service, ensuring enquiries are handled efficiently and professionally.

• Supporting and mentoring Hire Controllers, sharing knowledge and best practice across the team.

• Building and maintaining strong relationships with customers, colleagues and operational teams.

• Coordinating equipment movements and working closely with depots to meet customer requirements.

• Identifying opportunities to maximise hire revenue, improve utilisation and support business growth.

• Resolving customer queries and escalations, ensuring issues are dealt with promptly and effectively.

• Ensuring hire contracts, documentation and internal systems are accurate and up to date.

• Supporting the management team with day-to-day operational activities, performance and service improvements.

• Promoting safe working practices and ensuring compliance with company procedures.

What We're Looking For

We're looking for someone who has:

• Previous experience in a Hire Controller, Senior Hire Controller or similar role, ideally within the plant, tool or equipment hire industry.

• Excellent customer service and communication skills.

• Strong organisational skills with the ability to manage competing priorities.

• A proactive, solutions-focused approach and the confidence to make decisions.

• Experience supporting colleagues and sharing knowledge within a team.

• Good commercial awareness and an understanding of hire processes.

• Confidence using computer systems and managing administrative processes accurately.

• The ability to work under pressure while maintaining a positive, professional approach.

Above all, we're looking for someone who enjoys working with people, takes pride in delivering great service and wants to make a real difference.

What We Offer

At Speedy Hire, we believe our people are our biggest asset, and we're committed to supporting your development and rewarding your contribution.

Our benefits include:

• Competitive salary

• 26 days' annual leave plus bank holidays

• Life assurance

• Pension scheme

• Employee assistance programme

• Access to our employee benefits and discount platform

• Training, development and career progression opportunities

• A supportive team environment where your contribution is valued

Join Team Speedy!

If you're an experienced Hire Controller ready to take the next step in your career, we'd love to hear from you.

Join a business where your experience matters, your ideas are valued and you'll have the opportunity to make a genuine impact.

Apply today and take the next step in your career with Speedy Hire.

Speedy Hire is an equal opportunities employer. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

Working conditions

Contract: Full Time (Permanent)