Clinical Coordinator

At Specsavers, our Clinical Coordinators play a vital role in supporting the day-to-day operation of the clinic and are a key pillar of the customer journey. Their primary responsibility is to ensure that patients attending appointments are seen promptly and efficiently, helping to maintain a seamless and well-organised experience throughout their visit. As the first point of contact for many patients, Clinical Coordinators are instrumental in ensuring the smooth running of the clinic, delivering exceptional customer service, and contributing to a positive and professional experience for every customer.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management.

Some of the responsibilities of this role include:

• Coordinating patient appointments and clinic schedules.
• Delivering excellent customer service to patients and visitors.
• Managing patient enquiries in person, by phone, and via email.
• Supporting clinicians with administrative and operational tasks.
• Maintaining accurate patient records and documentation.
• Monitoring appointment availability and clinic capacity.
• Liaising with colleagues and external providers to support patient care.
• Ensuring compliance with confidentiality and health and safety standards.
• Supporting the smooth day-to-day running of the clinic.
• Helping to improve the patient experience and clinic performance.

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary starting from £12.91 per hour
• Full Time - 38.75 hours per week, to include weekend working.
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it.

This includes:

• Previous experience in a customer-facing role, ideally within healthcare, optical, audiology, retail, or hospitality.
• Experience coordinating appointments, schedules, or diaries in a busy environment.
• Experience working in a fast-paced environment and prioritising multiple tasks.
• Experience in Optics or Audiology is preferred but not essential

Got what we're looking for? This job will close when it's filled, so don't delay, apply today!