Housing Officer in Exeter

Hybrid in Exeter·Part-time·Added 8 days ago (last checked 27 Oct)

Sovereign Network Group

24 open roles

Apply

Our summary

Salary: £32,000 - £40,000 a year
About £2,210 - £2,690 a month after tax.
Work mode: Hybrid, Exeter
Contract: Permanent, part-time hours
Holiday: 25 days holiday + bank holidays
Pension: Pension matched up to 12%

Sovereign Network Group is hiring for this role in several places. This vacancy is in Exeter.

Pay & benefits

What you'll get

£32,000.00 - £40,000.00 Per year

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.

The role

We're excited to be recruiting a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.

What you'll do

Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
Acting as a trusted point of contact for customers
Building relationships with local authorities, community groups, and partner agencies
Using data insights to improve services and ensure compliance with legislation and regulations
Supporting neighbourhood improvements and shaping services based on the voice of our customers
Maintaining accurate customer records and ensuring data is used responsibly
Promoting SNG's values and culture of collaboration, safety, and inclusion

How you'll work

This is a part time role working 30 hours a week, we can be flexible with the working hours. You'll be based from our Exeter Office 2 days a week, with extensive travel across the area.

You will manage your own diary with a mix of working from home, office and meeting with our customers, colleagues and partner agencies.

The Role:

As a Housing Officer, you'll be visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services.

You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.

What you'll be doing:

What we're looking for

Experience delivering tenancy, lease, or neighbourhood management services
Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
A collaborative approach, working across teams and with external stakeholders
Good knowledge of landlord services and the ability to apply this in practice
A customer-first mindset, with a track record of achieving positive outcomes
Confidence using digital tools to support service delivery
A full driving licence and access to your own car

Job Description