Cloud Billing Team Leader
SoftcatNew
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy leading teams, solving complex challenges and driving continuous improvement?
Hybrid in Marlow
UK jobs. Bigger possibilities.
136,000+ live jobsSenior 3rd Line Network and Security Engineer
Hybrid in Manchester·Added 6 days ago (last checked 6 Oct)
The role
What you'll do
• Provide 3rd line technical support for all network and security customers (internal and external), trouble shooting and resolving incidents to their conclusion
• Ensure knowledge share with the wider team via internal training sessions and ad hoc team assistance
• Assist 3rd Line Network & Security Engineers with troubleshooting and case handling guidance
• Design and implement complex configuration changes on behalf of customers
• Peer review configuration changes from the wider team prior to implementation
• Take ownership of customer escalations and drive through to resolution
description
Would you like to work in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
We'd love you to have
- Excellent written and verbal communication skills and the ability to handle high pressure situations
- CCNP or equivalent
- Deep knowledge of at least 3 of the following:
- Routing & Switching
- Firewall technologies (especially ASA/Firepower)
- WiFi (especially Cisco/Meraki)
- Cisco ISE
- Cisco ACI
- SD-WAN (Cisco/Meraki)
- Palo Alto (NGFW/Panorama/Strata Cloud Manager)
- F5 Load Balancers
- Skills in DNA / SD-Access / OTV / VXLAN
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working - 2 days in the office and 3 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please
About Softcat
- Industry
- IT Services
- Website
- softcat.com
In their own words
About the company & team
Consisting entirely of 3rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution.
As 3rd Line Network and Security Engineer, you'll be responsible for:
Success. The Softcat Way.
Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.
Additional information
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
More jobs like this
or browse Manchester·Engineering·Security·Senior·Hybrid·IT Services
D365 Developer
SoftcatNew
Hybrid in Manchester
Engineering Technical Lead
SoftcatNew
Hybrid in Manchester
Sales Data Manager
SoftcatNew
Hybrid in Manchester
** This role is available either as a 6 - 12 month FTC or a permanent position.
Hybrid in Marlow
Hybrid in Manchester
Senior Software Engineer
SoftcatNew
Hybrid in Marlow
Senior Technical Consultant - Azure
SoftcatNew
Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses.
Hybrid in London
Service Architect Associate
SoftcatNew
As a Service Architect Associate, you will be focussed on the design of services for Softcat and our Customers, taking responsibility for creating service design processes and procedures that…
Hybrid in Manchester
Supplier Development Manager
SoftcatNew
As a Supplier Development Manager, you will have responsibility for maximising the value that our distribution partners deliver for Softcat and our customers.
Hybrid in Marlow
Vendor Engagement Executive (Cisco)
SoftcatNew
Hybrid in Manchester
Sales Internship 2027 (Placement Year)
SoftcatNew
£22k a yearLondon
£44k - £66k
£55k - £62k