DIY Skills Adviser

Job Introduction

Salary: £32,585 plus £5,023 London Weighting - total £37,609 per annum

Location: London

Contract Length: Fixed Term until 31st March 2027

Hours: Full time - 35 hours per week

Closing date: Sunday 25th October 2026 at 11.30 pm

Are you looking for a role where you can use your trade knowledge and skills to make a genuine difference to people's lives?

We are looking for a DIY Skills Adviser to support our clients in London, where you will play a pivotal community-based role in assisting and upskilling the communities we serve.

About the role

You will be providing practical support, such as painting, tiling, decorating, gardening and basic DIY skills. Supporting clients to develop their DIY skills, basic home repairs and advising on health and safety in the home will also be key parts of the role. You will keep records of all work done and manage client records and impact, advise on and manage the purchasing of equipment, as well as promoting the DIY Service both internally and externally to Shelter.

About You

You will have experience and knowledge of DIY, gardening, general Handy Person work, and decorating, along with a good understanding of the challenges experienced by people who have been homeless. Comfortable with frequent lone working in clients' homes, you are adaptable, diplomatic and can set boundaries and share your knowledge effectively. You will also need a full driving licence suitable for driving a DIYSA vehicle and have up to date knowledge of Health and Safety

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

The team is made up of 9 DIY Skills Advisers based in 8 of our hubs around England and reporting into the DIY Service Operations Manager. You will also work closely with the team in the London Hub and take part in their local activities.

How to Apply

Please click 'Apply for Job' below. To be considered, you will need to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria below, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:

1. You will have experience in DIY, gardening and handyperson work.
2. You will have decorating, general DIY skills and practical problem-solving skills.
3. You will need to understand the entrenched social challenges faced by people who have been homeless and how these impact upon their lifestyles.
4. You will have a good current knowledge of Health and Safety in the workplace, regulations and environmental issues.

Behaviours

We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Attached documents:

• Job Description - DIY Skills Adviser - London - September 2026.docx